Veo Group Team Member

7 days ago


Copenhagen, Copenhagen, Denmark Veo group Full time

We are Veo, a global leader in AI-based sports camera technology. Our mission is to make video analysis accessible to all sports teams. We've already empowered over 40,000 clubs in 90+ countries to record their games every week.

We're looking for a dedicated Customer Support Specialist with fluency in Japanese and English to join our team. The ideal candidate will possess excellent communication skills, think critically to resolve issues, and be comfortable navigating systems to provide the best possible support.

Key Responsibilities
  • Respond to customer requests clearly and comprehensively
  • Meet our KPIs for response time, backlog, and customer satisfaction
  • Communicate feedback and issues to the support team
  • Provide feedback for optimizing our processes
  • Resolve customer issues efficiently via phone and email
Requirements
  • Fluent in Japanese and English
  • Valid working visa in Denmark
  • Customer-facing experience
  • Experience with tech support or product support
  • Phone and email-based support experience
  • Excellent written and verbal communication skills
  • Interest in helping others succeed
  • Solution-oriented mindset
  • Familiarity with customer service tools

We value diversity and inclusion at Veo and welcome candidates from all backgrounds. If your experience doesn't align perfectly with every qualification, we still encourage you to apply.



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