Customer Data Compliance Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

Job Overview

We are seeking a skilled Customer Data Privacy Coordinator to join our team. This role will be responsible for leading, documenting, and improving the Data Subject Rights (DSR) process.

Key Responsibilities

  • Manage the DSR operating model and processes in collaboration with stakeholders.
  • Document and secure alignment across stakeholders.
  • Ensure adherence to service-level agreements (SLA) on DSR requests.
  • Support DSR agents in handling requests and addressing queries.
  • Personalize the current DSR process, including automated communication to enhance customer experience.
  • Lead projects aimed at semi-automating the DSR process with key stakeholders.

Collaboration and Stakeholder Management

  • Collaborate with the Global Privacy Team on various projects.
  • Futureproof our Customer Data Privacy setup by following trends, best practices, relevant law cases, and consent regulations.
  • Organize DSR workshops for new joiners, business owners, etc.
  • Lead our customer data retention and data storage processes in accordance with Pandora's Privacy Policy.
  • Provide monthly updates to the Business Owner on all relevant topics related to Privacy.

Requirements

  • Relevant degree preferably within Marketing and/or Digital Business/Information Systems.
  • Experience working with privacy and/or compliance.
  • Proficient knowledge of GDPR, CPRA, and similar regulations.
  • Strong project management skills and experience with project management tools like Asana.
  • Excellent stakeholder management capabilities.
  • Thrives in collaborating with several colleagues and teams around the world on a daily basis.
  • Great verbal and written communication and presentation skills.
  • Strong problem-solving skills.


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