Customer Service Team Lead
4 weeks ago
Freetrailer is a pioneering company in the sharing economy, serving over 1 million rentals annually. We offer full self-service rental of trailers and e-bikes through more than 140 partners in over 1,200 locations across Scandinavia, Germany, and the Netherlands.
Job Description
We are seeking an experienced Customer Service Team Lead to join our team. As a key player, you will be responsible for developing your team through coaching and following up on set goals. You will also be involved in the recruitment process, onboard new employees, and form part of the new hire training.
You will help set and maintain the schedule, ensuring excellent service to our customers via email, chat, and phone. Your strong leadership qualities and problem-solving skills will enable you to motivate and engage your team effectively.
Required Skills and Qualifications
To succeed in this role, you will need:
- Prior experience as a customer service team lead or equivalent;
- Fluency in Danish and English; additional Nordic languages or German are a plus;
- Strong understanding of data, utility rates, and KPIs;
- Able to work from the office and weekends on a 2 or 3-week rotation;
- Excellent communication and interpersonal skills;
Benefits
As a valued member of our team, you can expect:
- A dynamic and pleasant work environment with supportive colleagues and clear terms of employment;
- Exciting opportunities for professional and personal development;
- Daily lunches in the office to build community with your colleagues;
- Celebrating big and small achievements, making every milestone special;
- A stable company with good growth potential;
- Becoming part of a company that over 1,000,000 users trust each year;
Salary
The estimated salary for this role is between $55,000 and $75,000 per year, depending on qualifications and experience. This includes a competitive benefits package and opportunities for career growth and advancement.
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