Omnichannel Director of Customer Experience

4 days ago


Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time
Customer-Centric Marketing Expert

At Novo Nordisk A/S, we are seeking an experienced Omnichannel Director of Customer Experience to join our GLP-1 Diabetes Commercial Marketing team. As a key member of our department, you will be responsible for developing and executing a successful omnichannel strategy that delivers exceptional customer experiences, maximizes portfolio value, and drives business growth.

We estimate the salary for this role to be around 160,000 - 180,000 EUR per year, depending on qualifications and location. The position is based in Søborg, Denmark.

About the Role:

  • Develop and execute a comprehensive omnichannel strategy that aligns with overall business objectives and enhances customer engagement.
  • Utilize data-driven insights to inform decision-making and customize omnichannel approaches for every customer segment.
  • Lead campaign development and visual identity brand/portfolio refinement to ensure cohesive messaging across all touchpoints.
  • Oversee core brand message refinement to ensure alignment with customer needs and market trends.
  • Prioritize stakeholder partnerships and foster meaningful interactions to drive desired business outcomes.

Requirements:

  • Mastery's or Bachelor's degree in Marketing/Life Sciences or related field, with minimum 10 years of experience in commercial/marketing/product management roles within the pharmaceutical industry.
  • Demonstrated expertise in people management, marketing strategy, consumer behavior, e-commerce, and digital marketing.
  • Proven track record of implementing successful omnichannel strategies that drive business growth.
  • Strong analytical and strategic thinking skills, with ability to manage cross-functional teams and collaborate effectively with stakeholders.

About Novo Nordisk:

Novo Nordisk A/S is a global healthcare company dedicated to creating innovative solutions for people with diabetes and other serious chronic conditions. Our culture values diversity, inclusion, and collaboration, and we strive to create an environment where employees can grow and thrive. As a leading player in the pharmaceutical industry, we are committed to making a positive impact on society through our products and services.



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