Customer Support Expert for Food and Beverage Industry

1 month ago


Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Corporate AB Full time
About the Role

This position offers a unique opportunity to leverage your expertise while engaging with a global network of clients and colleagues. As our new Technical Support Specialist, you will play a crucial role in managing and supporting customer projects both physically and remotely.

Key Responsibilities:
  • Collaborate on complex customer projects, working with sales and technical teams to deliver tailored solutions.
  • Conduct customer visits, lead meetings, and present products to communicate customized value propositions.
  • Guide complex quotations and ensure customer satisfaction through expert technical support.
  • Act as a product specialist during launches and provide training for internal teams, partners, and customers.
  • Support the current organization with technical product applications knowledge.
Requirements

In this role, success comes from a blend of diplomacy, patience, and adaptability. The right person will be skilled at:

  • Cross-Functional Collaboration: Working across teams and cultures with professionalism, bringing together diverse skills to meet shared goals.
  • Task Prioritization: Efficiently managing multiple priorities, balancing urgent tasks with strategic, long-term objectives.
  • Clear and Compassionate Communication: Communicating clearly and effectively, even when navigating misunderstandings, with a focus on the customer's needs.
  • Industry Background: Experience in the Food & Beverage industry (e.g., Dairy, Brewery, Food Production) or similar, ideally in technical or commissioning roles.
What We Offer

We are committed to delivering impactful technical support and offering a competitive salary package. This includes an estimated $80,000 - $100,000 per year, depending on qualifications and experience. Additionally, we offer a range of benefits, including travel opportunities and professional development.



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