Sales Operations Coordinator

4 days ago

Copenhagen, Copenhagen, Denmark Nido Living Full time
About Nido Living

Nido Living is a leading real estate investment and operating platform specialising in purpose-built student accommodation (PBSA).

We have exciting plans to expand our portfolio throughout the UK and Europe, with a focus on continental Europe for our next phase of growth.

Our Mission

At Nido Living, we deliver exceptional customer experiences by creating and maintaining communities that prioritise resident well-being and safety.

We strive to redefine industry standards for residents and investors alike.

The Role

This Sales Administrator role will oversee the day-to-day operations at Nido Bryggen, focusing on managing residential apartments and achieving a consistent occupancy level of 98%.

This position will also support leasing and sales activities to drive occupancy and revenue growth.

Key Responsibilities
  • Foster a 'residents-first' culture, ensuring high standards of service and resident satisfaction.
  • Manage the leasing and administrative operations for short- and long-term residential apartments.
  • Lead the leasing operations at Nido Bryggen, ensuring a seamless and professional process for all prospective and existing residents.
  • Collaborate with the Sales and Marketing teams to ensure a minimum of 98% occupancy year-on-year.
  • Implement and support sales strategies to generate leads, improve occupancy rates, and enhance brand visibility.
  • Conduct property viewings, maintain follow-up communication, and manage inquiries to maximise leasing potential.
  • Assist with the marketing of vacant units and track performance to ensure occupancy targets are met.
  • Address resident concerns professionally and enforce compliance with residence policies.
  • Maintain and update property management systems to reflect current availability and pricing.
  • Monitor market trends and analyse competitors to identify new opportunities and maintain a competitive edge.
Compliance
  • Ensure all health and safety regulations are strictly adhered to and that all agreements and contracts comply with legal standards.
  • Implement and oversee monitoring systems to track lead and sales conversions, providing insights for continuous improvement.
Financial Management
  • Oversee rent collection, manage arrears, and reconcile accounts on time.
  • Assist the General Manager with budgeting, financial reporting, and implementing cost management strategies related to sales and leasing.
  • Contribute to revenue-generating initiatives to boost profitability and operational efficiency.
Requirements
  • Strong organisational skills with a structured approach to prioritising tasks.
  • Proactive, adaptable, and capable of working independently.
  • Excellent interpersonal, written, and verbal communication skills.
  • Customer-focused, with meticulous attention to detail.
  • Proven experience in sales and leasing, with a track record of achieving high occupancy rates.
  • Comprehensive understanding of sales strategies, including lead generation and closing techniques.
  • Ability to establish and nurture strong relationships to enhance sales performance.
  • Proficient in using CRM systems and other tools to track and analyse sales data.
  • Skilled in identifying market trends and adjusting strategies to maintain high occupancy levels.

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