Ecommerce Transformation Lead

4 days ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

About the Role

Pandora A/S is seeking a highly skilled and motivated individual to play a leading role in expanding and enhancing its ecommerce operations across new markets. This strategic position will focus on driving the successful rollout of Pandora's ecommerce platform into new regions, with a particular emphasis on supporting the development and optimization of ecommerce operations in new markets.

You will be responsible for overseeing the launch of new websites, setting up fulfillment centers, and managing customer service operations. The role requires close collaboration with global and local teams across various departments, including Digital & Technology, Marketing, Legal, Merchandising, and Finance, to ensure the seamless integration of local needs with global strategies.

The ideal candidate will support the development of local leadership teams, helping them to optimize ecommerce operations in alignment with Pandora's global standards. This high-impact, strategic role demands creativity, strong problem-solving skills, and the ability to manage multiple stakeholders effectively.

Key Responsibilities:

  • Lead the rollout of Pandora's ecommerce platform into new markets.
  • Align market-specific needs with global digital strategies, ensuring smooth integration of local requirements with global guidelines.
  • Work closely with internal stakeholders in Marketing, Tax & Legal, Merchandising, and Digital & Technology to ensure timely project milestones.
  • Ensure successful project delivery by collaborating with local leadership and their teams.
  • Enable local teams to manage and operate the websites, fulfillment, and customer experience effectively.
  • Contribute as a member of the global ecommerce leadership team, ensuring alignment and broad understanding of the project across the global organization.
  • Support the recruitment, onboarding, and training of new team members in relevant new markets.

Key Performance Indicators (KPIs):

  • Meet deadlines for the rollout of new markets and websites.
  • Facilitate alignment and collaboration between global and local teams.
  • Successfully meet agreed-upon requirements for ecommerce features and functionality in new markets.


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