Global Customer Success Professional
6 days ago
Job Title: Global Customer Success Professional
About UsWe are a fast-growing international SaaS company with strong market traction across Europe, offering a high level of trust and autonomy.
Our platform adapts to regulatory changes, continuously adapting to meet the evolving needs of our users in the whistleblowing compliance sector.
Key Responsibilities- Work closely with customers to solve problems, create value, and build loyalty by providing a best-in-class onboarding and service experience.
- Help build and optimize our Customer Success function across products and customer tiers.
- Collaborate on projects across departments to improve the customer experience.
- Be a source of customer feedback and qualified product ideas.
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms.
- Strong communicator, collaborator, and problem solver.
- Professional fluency in English.
- Native fluency in Spanish.
- We are goal-oriented and hardworking.
- We are responsible and like accountability.
- We are connecting and like to build meaningful relationships.
- We are optimistic and like to laugh and have a positive atmosphere.
- Send application and upload relevant information.
- Completion of Talent test.
- 15 minutes online interview with our Talent Acquisition team.
- 30 minutes online interview with our hiring manager.
- 60 minutes in-person final interview with hiring manager and CRO / Head of Sales.
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