Global Customer Success Professional

6 days ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Job Title: Global Customer Success Professional

About Us

We are a fast-growing international SaaS company with strong market traction across Europe, offering a high level of trust and autonomy.

Our platform adapts to regulatory changes, continuously adapting to meet the evolving needs of our users in the whistleblowing compliance sector.

Key Responsibilities
  • Work closely with customers to solve problems, create value, and build loyalty by providing a best-in-class onboarding and service experience.
  • Help build and optimize our Customer Success function across products and customer tiers.
  • Collaborate on projects across departments to improve the customer experience.
  • Be a source of customer feedback and qualified product ideas.
Requirements
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms.
  • Strong communicator, collaborator, and problem solver.
  • Professional fluency in English.
  • Native fluency in Spanish.
About Our Culture
  • We are goal-oriented and hardworking.
  • We are responsible and like accountability.
  • We are connecting and like to build meaningful relationships.
  • We are optimistic and like to laugh and have a positive atmosphere.
Recruitment Process
  • Send application and upload relevant information.
  • Completion of Talent test.
  • 15 minutes online interview with our Talent Acquisition team.
  • 30 minutes online interview with our hiring manager.
  • 60 minutes in-person final interview with hiring manager and CRO / Head of Sales.


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