Maersk Process Operations Specialist
3 weeks ago
This is an exciting opportunity to join a multinational company that makes global trade happen.
You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.
We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
As a global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture.
Throughout your career, your leaders will support your ideas and provide necessary advice and training.
Key Responsibilities:
- Primary point of contact for stakeholders for daily operations activities.
- Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
- Orchestrate the overall flow of an end-to-end shipment.
- Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
- Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
- Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
- Responsible for cross sell/up sell, customer retention.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
- Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
- Comply to specific customer SOP and monitor respective Key Performance Indicator/s.
- Execute reports or other tasks assigned by Team Leader/Manager.
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