Customer Solutions Specialist
2 days ago
As a Customer Solutions Specialist in our team, you will play a crucial role in ensuring the highest quality of our products. Your primary responsibility will be to conduct thorough investigations into customer complaints and collaborate with internal teams to resolve issues.
About UsWe are GN Store Nord A/S, a leading medical device manufacturer dedicated to empowering people with hearing loss. Our mission is to transform lives through the power of sound. At ReSound, we value innovation, teamwork, and customer satisfaction.
Responsibilities- Conduct comprehensive investigations into customer complaints, analyzing data and identifying root causes.
- Collaborate with cross-functional teams to develop effective solutions and implement quality improvements.
- Evaluate and troubleshoot devices and accessories to ensure they meet the highest standards of quality and performance.
- Manage new orders and maintain proper documentation and organization.
- Fulfill customer expectations by providing timely and responsive complaint resolution.
To succeed in this role, you should have:
- A Bachelor's degree in a technical or health-related field.
- 1-2 years of experience in complaint management or technical support in the med-tech or hi-tech consumer technology industries.
- Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
- Excellent communication and interpersonal skills, with proficiency in Microsoft Office and Salesforce.
We offer a competitive salary range: $65,000 - $85,000 per year, depending on experience and qualifications. In addition, we provide:
- Generous benefits package, including PTO, paid holidays, 401k with company match, and company HSA contributions.
- Free hearing aids for family members.
This is a full-time position based in Bloomington, MN, requiring regular attendance at our manufacturing facility and office environment. The ideal candidate will be able to sit, stand, lift, bend, and reach up to 20 lbs.
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