Technical Operations Manager
7 days ago
Solving complex problems and driving process improvements is what sets you apart. As our Technical Incident Manager, you will play a critical role in ensuring the efficient resolution of major incidents relating to Dalux products. Your primary responsibility will be to coordinate and lead the incident response process, while also facilitating post-mortems to identify areas for improvement.
You will collaborate with internal teams to set direction for future goals within incident management. This includes being flexible with your work hours, initially 37.5 hours per week, with the possibility of extending to 24/7 on-call duty in the future.
Your Key Responsibilities- Major Incident Coordination:
Lead and facilitate incident response meetings, serving as the central point of contact for all major incidents.
- Major Incident Response:
Develop and maintain the incident management process, ensuring seamless execution during critical situations.
- Communication and Reporting:
Communicate effectively with stakeholders internally during and after an incident, providing thorough RCA reports.
- Continuous Improvement:
Drive post-incident reviews, focusing on continuous improvements and follow-up actions to prevent similar incidents.
- Collaboration:
Work closely with development teams, customer support, and product management to ensure clear communication and transparency.
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