Digital Service Ambassador

5 days ago


Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full time
Digital Customer Service Job Opportunity

We're seeking a talented Customer Experience Consultant to join our part-time team. As a key member of our customer service team, you'll be responsible for engaging with customers, providing support on the Planday platform, and resolving technical issues.

About This Role:

This is a great opportunity to develop your customer service and technical skills while working in a dynamic team environment.

Your Key Responsibilities:
  • Customer Interaction: Engage with customers via various communication channels, including phone, email, and online chat.
  • Platform Training: Provide training and support to customers on using Planday, sharing best practices for scheduling and administration.
  • Issue Resolution: Analyze and troubleshoot technical issues before escalating to our second line of support.
  • Team Collaboration: Work closely with our product and engineering teams to resolve customer issues and improve our platform.
Requirements:
  • Language Skills: Fluency in English and Danish (additional languages are a plus).
  • Technical Comfort: Comfortable working with technology and direct customer contact.
  • Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts.
  • Personal Qualities: Independent, team player, customer-centric, problem-solver, eager to learn.


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