Danish or Norwegian speaking Customer Service Agent
3 days ago
H&M Group, Copenhagen Municipality, Capital Region of Denmark, Denmark
4 days ago Be among the first 25 applicants
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry.
Job Description
At Customer Service, we contribute to H&M Group's vision and growth by making our customers' lives easier, providing exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journeys.
In the role of Customer Service Agent, you will be an essential part of our customers' shopping experience, being the voice and ambassador of H&M. You will contribute to taking H&M to the next steps as a fashion brand.
Key Responsibilities:
- Receive contacts from our customers and provide excellent service regardless of the situation while maintaining a high quality of communication.
- Work in several systems as you will have customer contacts via phone, chat, social media, and email.
- Actively contribute to our values and work environment, emphasizing teamwork and continuous improvements.
Qualifications:
Just like everyone at H&M, we believe you are a social, open, communicative, and ambitious team player full of drive and optimism.
- Strong communication skills in writing and speaking - your ability to create good relationships with our customers is key to success.
- Efficient, thorough, and have a positive approach while maintaining high quality by being open to improving yourself and the service you provide.
- Good computer skills and enjoy guiding our customers when navigating our digital platforms.
- Fluent in spoken and written Danish or Norwegian.
- Good level in spoken and written English.
- Other Nordic language skills, Swedish, Norwegian, or Finnish would be highly valued.
Additional Information:
This is a full-time position (on average 37 hours/week) starting 1st of April, based at Strøget - Copenhagen (From 1st to 30th of April in Greve), Denmark, and includes working hours daytime 8-18 and Saturday 9-15. You will report to the Danish Team Manager.
Apply by sending your CV in English as soon as possible, but no later than 16th of February. The selection is ongoing, so be quick with your application. Due to data policies, we only accept applications through the career page. If you have any questions about the role or process, please contact Anna Björkman at
Requirement to have the legal right to work in the location will be applied.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities. All employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity:
H&M Customer Services is part of H&M Group. We're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization.
Not Applicable
Employment typeFull-time
Job functionCustomer Service
IndustriesRetail
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