Global Operations Associate, International Trade Logistics Specialist

2 days ago


Copenhagen, Copenhagen, Denmark Voiceflow Full time
About Flexport:

At Flexport, we believe that global trade has the power to drive progress. That's why our mission is to make it easier for everyone to participate in global commerce. We're working to shape the future of a $10 trillion industry with innovative technology and exceptional people.

The recent supply chain crisis has put Flexport at the forefront as we continue to play a vital role in moving goods around the world. Our team is dedicated to making global trade easy and accessible for everyone.

We are proud to have the support of top investors who share our vision and values. Ready to be part of a team that's driving positive change? Let's work together to make a difference.

The Global Operations Associate is a critical role in achieving our mission. The Global Operations Team is responsible for delighting customers, managing partners, and working closely with technology partners to drive innovation through process automation. With a focus on building a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners.

As a Global Operations Associate, you will be an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis, you will coordinate supply chain operations with ocean activities within your region. This role will focus on delivering a first-class customer experience by obsessing over quality and on-time performance. You will also work closely with peers and supervisors to solve problems and improve processes.

You will:

  • Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
  • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • Follow standard operating procedures (SOP).
  • Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.


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