Global Operations Associate, Ocean Gateway Operations
3 days ago
At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions, and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
The role of the Global Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. To achieve this, the Global Operations Team is at the heart of delighting our customers, managing our partners, and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness, and overall execution.
As a Global Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network.
On a day-to-day basis, you will coordinate the supply chain operations with ocean activities within your region.
This role will focus on driving a first-in-class customer experience by obsessing over quality and on-time performance. Lastly, this role will work very closely with peers and supervisors to problem solve.
You will:
- Be the "front line" in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Follow standard operating procedures (SOP).
- Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
- Your team will:
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, and trucking.
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
You should have:
- ≥ 2 YOE in Operations / Freight Forwarding.
- Able to adapt to new technology and can thrive in a fast-paced environment.
- Effective time management. Be able to properly prioritize and manage a large volume of tasks.
- Attention to detail.
- Ability to effectively seek and receive feedback.
- Effective communication both verbally and in writing.
- Teamwork and relationship building.
- Orientation towards working smarter and adopting best practices and standardization.
- Problem-solving capabilities.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
What's in there for you:
- An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a thriving multinational environment.
- Daily catered lunches incl. vegetarian options, breakfast, snacks, and soft drinks available in our office on a daily basis.
- Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam.
- 25 working days as vacation days based on full-time employment.
- Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport.
- A defined pension contribution scheme.
- Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
- Hybrid work arrangements offer you the flexibility of working from home with the collaboration of in-office days.
- Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.
- Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated, and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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