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Service Operations Director

1 week ago

Copenhagen, Copenhagen, Denmark Rsgroup Full time

Elevate your career as a Operational Excellence Manager. Drive business growth and customer satisfaction through effective leadership.

This role offers a unique opportunity to combine leadership and operational expertise, making it an ideal fit for those who thrive in fast-paced environments. As a CUSTOMER SERVICE TEAM LEADER, you'll be responsible for overseeing daily operations, managing teams, and driving business outcomes. If you're passionate about leadership and customer support, we want to hear from you.

Your key duties:

  1. Provide top-notch customer service via email and phone.
  2. Lead cross-functional teams across Denmark, Sweden, and Norway.
  3. Develop and implement process improvements to boost efficiency and satisfaction.
  4. Mentor new team members and foster growth within the team.
  5. Analyze performance metrics and identify areas for improvement.

Requirements:

  • Proven leadership skills to inspire and motivate a team.
  • Strong analytical skills to troubleshoot complex customer issues.
  • Fluency in one of the Scandinavian languages and English.
  • Exceptional organizational skills to prioritize tasks effectively.
  • A collaborative attitude to work seamlessly with other departments.

We value:

  • A competitive salary and bonus structure.
  • A comprehensive health insurance plan.
  • A flexible benefits package.
  • Ongoing professional development opportunities.

About us:

RS has been serving the engineering community for over 80 years, turning innovative ideas into reality.

We strive to make a positive impact on our customers' lives, providing expert solutions and unparalleled service.