Customer Support Specialist
4 days ago
At Veo, we empower sports teams to record matches and training sessions without a camera operator. Our innovative, fully automatic camera solution has democratized the world of sports by granting video analysis for teams on all levels.
We're seeking a dedicated Customer Support Specialist with fluency in Japanese and English to join our team. As a front-line supporter, you'll be responsible for responding to customer requests clearly and comprehensively.
The ideal candidate is willing to assist customers, possesses excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support.
Responsibilities- Respond to customer requests clearly and comprehensively as a front-line supporter
- Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using proper escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
- Provide the right resolution in an efficient manner via phone and email
- Fluency in Japanese and English is a requirement
- Valid working visa in Denmark
- Experience in customer-facing roles
- Experience with tech support or product support
- Experience with phone and email-based support
- Comprehensive written and verbal communication skills
- Interested in encouraging people and making them succeed
- Solution-oriented mindset and a structured approach to work
- Familiarity with customer service tools
- You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning
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