AI-Driven Customer Service Expert

3 days ago


Copenhagen, Copenhagen, Denmark HR-ON Full time

About HR-ON

At HR-ON, we are passionate about delivering innovative conversational and generative AI technology. Our mission is to empower intelligent customer interactions through cutting-edge system integrations.

**Job Description:**

Integration Engineer

You will play a dual role, handling technical integrations and supporting Conversation Designers in building advanced, technical flow structures within Cognigy.

**Responsibilities:

  1. Design, develop, and maintain APIs for integrating the Cognigy AI platform with third-party systems.
  2. Collaborate with cross-functional teams to analyze integration requirements and translate business needs into technical specifications.
  3. Support flow optimization, ensuring that complex logic is well structured, documented, and accessible within Cognigy's flow editor to give flexibility for Conversation Designers.
  4. Develop secure, scalable, and efficient code to facilitate seamless data exchange and functionality between systems.
  5. Implement authentication and authorization protocols to ensure secure data access and transmission.
  6. Conduct thorough testing and debugging of integrations, ensuring reliability and performance.
  7. Provide technical documentation for developed APIs and integrations, including usage guides and best practices.
  8. Stay updated with the latest developments in API technologies, Cognigy platform features, and third-party system updates to promote continuous improvement.
  9. Offer technical support and guidance for integration-related queries and troubleshooting.

**Requirements:

  • A Bachelor's degree in Computer Science, Information Technology, Web development, or related field.
  • Proven experience in API development, including designing, testing, and maintaining integrations.
  • Solid understanding of RESTful and GraphQL APIs, API security best practices and tools like Postman.
  • Experience with VS studio or knowledge of similar integrated development environment (IDE) software.
  • Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes) is a plus.
  • Preferred – Knowledge of Cognigy AI, Genesys, and Netcracker APIs is an advantage.
  • Knowledge of OAuth, JWT, and other authentication/authorization protocols.


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