AI and Customer Experience Director

2 weeks ago


Copenhagen, Copenhagen, Denmark momondo Full time

Company Overview

KAYAK Concord is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We're also transforming the in-travel experience with our app and new accommodation software.

Job Description

We're seeking a pragmatic and data-driven Senior Director of Product Management to lead our Apps, AI, and Customer Acquisition & Retention Teams. This role requires a strong executive presence, technical savviness, and extensive travel domain and product management expertise.

Key Qualifications

  • 10+ years of proven experience in product management, with a preference for candidates with experience in Apps and/or Travel and a record of growth in responsibilities; half of which leading a product team.
  • Strong executive presence with exceptional written and verbal communication skills.
  • Proven track record articulating a team vision and translating technical concepts into broadly understood material.
  • Ability to navigate ambiguity and organizational complexities, moving seamlessly from high-level strategy to detailed problem solving.
  • Market-driven approach with a strong understanding of best-in-class companies in e-commerce, mobile, and travel.
  • Technical savviness and the ability to drive AI and innovation initiatives.
  • Demonstrated experience in data motivated decision-making and project management.


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