Customer Success Manager

1 month ago

Århus, Århus Kommune, Denmark The HubDanske Bank Full time
Om stillingen

Vi søger en dygtig Customer Success Manager til at styrke vores team i Aarhus C. Som Customer Success Manager vil du få en central rolle i at sikre, at vores kunder får mest muligt ud af vores produkter, og at vores kunder forbliver i centrum for vores succes.

Dine opgaver
  • Opbygning og vedligeholdelse af stærke relationer med kunder, hvilket sikrer høj kundetilfredshed.
  • Identificering af kundernes behov og arbejde proaktivt for at sikre, at vores løsninger opfylder disse.
  • Rådgivning og support til kunder i brugen af vores platform, herunder udarbejdelse af onboarding forløb mv, og løsning af tekniske udfordringer.
  • Samarbejde med vores udviklingsteam, og øvrige teams, for at sikre, at kundernes feedback og ønsker bliver implementeret i fremtidige opdateringer.
  • Udarbejdelse af uddannelsemateriale og træning af kunder i brugen af vores platformsløsninger.
  • Overvågning af kundernes brug af vores produkter og identificering af muligheder for at optimere deres oplevelse.
Dine kvalifikationer
  • Er erfaring med kundeservice og relationsopbygning, helst i en SaaS-virksomhed.
  • Har stærke kommunikative og problemløsende færdigheder.
  • Har en teknisk forståelse og er motiveret for at sætte sig ind i komplekse digitale løsninger.
  • Er dygtig til at identificere kundernes behov og finde løsninger, der skaber værdi for dem.
  • Har erfaring med at arbejde tæt sammen med udviklingsteams for at sikre kundetilfredshed.
  • Er motiveret for at skabe struktur og skabe skalerbare løsninger der kan bidrage til vækst.
  • Taler flydende dansk og professionel engelsk.
  • Har minimum 3 års relevant erfaring, ideelt i en lignende rolle.
Hvad vi tilbyder
  • En unik mulighed for at gøre en reel forskel for miljøet og samfundet gennem dit arbejde.
  • En kreativ og inspirerende arbejdsplads med stor frihed til at præge udviklingen.
  • Muligheder for faglig og personlig udvikling gennem kurser og workshops.
  • En konkurrencedygtig løn og fleksible arbejdsvilkår.
  • En stærk social kultur med mange aktiviteter og events, herunder fredagsbarer og teamudflugter.
  • Fleksibilitet til at arbejde remote op til 2 dage om ugen.

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