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Client Relationship Manager
2 weeks ago
Empowering Healthcare Professionals with Actionable Intelligence
About Teton
We're dedicated to providing an indispensable AI nurse companion for care staff, transforming patient care and operations across the entire healthcare industry. Our AI-powered solution empowers healthcare professionals with actionable intelligence, enabling them to provide better patient care.
Our Benefits:
We offer a dynamic work environment where you'll have the opportunity to make a meaningful impact on the world. As a member of our team, you'll be empowered to take ownership of your work and contribute to our long-term vision.
Key Responsibilities:
- Work closely with technical project managers and customer stakeholders to ensure successful installations of our hardware on-site.
- Develop strong relationships with front-line customers through empathy and problem-solving skills, which may involve joining night shifts.
- Collaborate with product and engineering teams to calibrate and troubleshoot our solution.
- Provide excellent customer service, resolving issues promptly and professionally.
- Partner with business development teams to identify expansion opportunities and capitalize on them.
- Contribute to ongoing enhancements of our product and service based on customer feedback and needs.
Qualifications:
- Proven experience as a Customer Success Manager in SaaS or other tech-enabled services.
- Background in the healthcare sector, such as elderly care or social sciences like anthropology or sociology.
- Proactive, passionate, and team-oriented individual who enjoys visiting customers regularly.
- Adept at onboarding and training new users.
- Excited about being part of a team that implements solutions and initiates new customer relationships.
- Excellent structuring and planning skills.
- Curious and outgoing profile with excellent interpersonal skills.
- Danish speaking.
- Valid driver's license and personal vehicle.
