Global Delivery Manager

5 days ago


Århus, Århus Kommune, Denmark nShift Full time
About nShift
nShift is a global leader in cloud delivery management solutions. We empower businesses to efficiently manage their logistics operations, enabling the seamless shipment and return of nearly one billion packages annually across 190 countries.

Headquartered in London and Oslo, with a global workforce of over 500 employees, nShift is dedicated to providing innovative solutions to the world's top e-commerce, retail, manufacturing, and 3PL companies. Our unique ability to integrate with over 1000 carriers sets us apart from competitors.

Our mission is to revolutionize the shipping industry, one frictionless journey at a time.

Purpose of Role
nShift is experiencing rapid growth and seeks a skilled support engineer to join our team in Bucharest, Oslo, or Aarhus. As a vital member, you'll work closely with customers and partners to provide technical support via various channels. Your primary focus will be on delivering exceptional customer experiences by resolving issues efficiently and maintaining high levels of satisfaction.

You'll be responsible for handling Service Requests, resolving Incidents, and ensuring compliance with SLA and CSAT standards. To succeed in this role, you must possess technical expertise, a service-oriented mindset, and strong communication skills.

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