IT Support Specialist

20 hours ago


Aalborg, Ålborg Kommune, Denmark Centrica plc Full time
About Centrica Energy

Centrica Energy is a leading energy trading company that trades LNG, gas, power and energy attributes.

We connect independent producers, suppliers and corporate off-takers in the wholesale energy markets, moving and trading energy to satisfy changing customer needs.

Our offices span across London, Denmark, Germany and Singapore, with a diverse portfolio of energy assets under management.

We're driven by a passion for sustainability, developing innovative green products and intelligent energy solutions to create a better tomorrow.

Why Work With Us?

We're a people-first organization, prioritizing support for our employees' diverse realities and promoting inclusivity in all aspects of work life.

Our total rewards package offers flexibility and choice, supporting your financial, physical and emotional wellbeing.

We believe in continuous learning and skill development, engaging our employees through Guilds that drive innovation, process improvements and social activities.

The Role

We're seeking a skilled IT professional to join our dynamic IT team as a Technical Support Specialist.

Your key responsibilities will include providing Level 2 support for desktop and laptop issues, troubleshooting Windows operating systems and applications, and managing DNS and DHCP.

You'll also be responsible for administering Microsoft Office 365 packages, utilizing Microsoft Intune for device management and security, and following ITIL best practices for incident, problem and change management.

Key Responsibilities:

  1. Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting.
  2. Manage and troubleshoot Windows operating systems and applications.
  3. Support and administer Microsoft Office 365 packages.
  4. Utilize Microsoft Intune for device management and security.
  5. Follow ITIL best practices for incident, problem and change management.
  6. Collaborate with other IT team members to resolve complex issues.
  7. Document and track issues using our service desk system.

About You

The ideal candidate will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages and ITIL processes.

This role requires excellent problem-solving skills, a customer-focused attitude and the ability to work independently and as part of a team.

We're looking for someone with:

  1. A proven experience in a Level 2 desktop support role.
  2. Strong knowledge of Windows operating systems and troubleshooting.
  3. Experience with DNS and DHCP configuration and management.
  4. Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).
  5. Familiarity with ITIL processes and best practices.
  6. Excellent problem-solving and analytical skills.


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