Supply Chain Services Associate
4 weeks ago
The Supply Chain Services Associate will provide foundational support and ensure smooth day-to-day procurement services operations. The position will also assist in the procure-to-pay process for external partners.
Key Responsibilities:- Formulate and communicate a compelling value proposition for UNFPA Supply Chain Solutions.
- Design and implement regular market landscape assessments and customer satisfaction surveys.
- Monitor the global and regional landscape, identifying trends, opportunities, threats, and risks within the sexual and reproductive health supply chain ecosystem.
- Develop a growth strategy for TPP that is customer-centric for expanding the reach, diversity, volumes, and impact of UNFPA Supply Chain Solutions.
- Lead the development and implementation of financial solutions to support UNFPA Supply Chain Solutions to external partners.
- Oversee the development of project proposals and budgets for prospective external partners, and lead negotiations of Memorandums of Understanding.
- Ensure robustness of the procure-to-pay process, including process requests for Cost Estimates and Pro Forma Invoices, in compliance with UNFPA procurement policies and procedures.
- Manage the entire client projects lifecycle, provide guidance towards key deliverables, managing risks, and evaluating performance against milestones and indicators.
- Establish and maintain an effective Customer Relationship Management system to manage interactions and nurture relationships with key partner accounts.
- Review and endorse operational reports for external partners and facilitate coordination/business review meetings as required.
- Develop and monitor the implementation of annual work plans and other program performance indicators relevant to the Supply Chain Solutions team.
- Support and implement activities related to UNFPA's Governance, Risk, Compliance and Reporting function.
- Provide input to the Planning Team to conduct comprehensive forecasting and quantification exercises.
- Completion of secondary education is required.
- A University degree at Bachelor Level in Supply Chain Management, Business Administration, Economics, Project Management, International Commerce, Marketing or equivalent field is an asset.
- A professional Supply Chain Management certification such as Chartered Institute of Purchasing and Supply (CIPS) or Chartered Institute of Logistics and Transport (CILT) at Level 2 would be an additional asset.
- Minimum of six years of relevant experience in sales and/or marketing, partnerships and/or fundraising, customer service, promotional activities or related areas in procurement, logistics and/or supply chain context is required.
- Strong interpersonal skills and capability to develop and maintain broad diversified partnerships is required.
- Demonstrated familiarity with public procurement processes, especially in the context of development supplies is required.
- Experience in handling and analysing customer inquiries, complaints, and feedback effectively and using it to improve timely service quality is required.
- Excellent communication and interpersonal skills for engaging with customers, suppliers, and internal teams, especially to explain procurement processes, policies, and guidelines is required.
- Experience using Enterprise Resource Planning (ERP) is required.
- Professional written and spoken presentation skills, including for the development of reports, presentations, and the ability to synthesize complex supply chain documents for both technical and non-technical audiences is an asset.
- Experience working in a matrix organizational structure is an asset.
- Experience with procurement and supply chain policies and procedures from UN Agencies and The Global Fund is an asset.
- Project management skills is an asset.
- Experience working with Google tools and analytical applications, spreadsheets for performance metrics and management reporting, Oracle ERP system, OMS system and issuing Proforma Invoices, database and dashboard development for a variety of audiences and e-filing is an asset.
- Team management skills is an asset.
Fluency in English is required. Working knowledge of French, Spanish or Russian is a strong asset.
Competencies:- Exemplifying integrity.
- Demonstrating commitment to UNFPA and the UN system.
- Embracing cultural diversity.
- Embracing change.
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