Technical Support Professional

7 days ago


Hørsholm, Hørsholm Kommune, Denmark ALK-Abelló AS Full time

At ALK, we are seeking a highly skilled Technical Support Professional to join our dynamic team in Hørsholm, Denmark. As part of our new IT strategy, this role is crucial in empowering our vision through cutting-edge technology and exceptional support for our colleagues worldwide.

About the Role

This is an exciting opportunity for a seasoned IT professional with 5+ years of experience in providing global end-user support, particularly for users in Europe. The successful candidate will be responsible for managing IT issues and requests, delivering one-on-one and group IT training sessions, and ensuring seamless on-site support at our Danish location.

  • Global End-User Support: Providing technical assistance to European colleagues, including issue management and escalation in line with service-level agreements.
  • IT Service and Training: Delivering high-quality IT training sessions to enhance user skills and productivity.
  • Device and Application Support: Offering comprehensive support for IT devices and software, from setup to ongoing assistance.
  • System Setup and Configuration: Ensuring smooth system installations, printer configuration, and video conferencing.
Key Responsibilities

The ideal candidate will possess strong foundational knowledge of IT platforms, hardware, and software installations, as well as hands-on experience with user administration in Windows and Office 365. Proficiency in IT support best practices and problem-solving methodologies is also essential. Ability to prioritize and delegate tasks effectively is crucial in this role.

What We Offer

We believe that good results and IT services go hand-in-hand with securing development and learning opportunities. At ALK, we put competence and substance over format and presentation, prioritizing iterative interactions. Our IT organization is inclusive, and we commit to equality of opportunity for all job applicants.

If you're passionate about advancing digital tools and cloud services, and enjoy helping people with technology, consider joining our team. Apply by attaching your CV and a short letter of motivation, registering your application in the recruitment system via the job advertisement.



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