Product Support Manager Role
7 hours ago
As a key member of our Customer Service team, you will play a pivotal role in driving the development and execution of an effective and innovative product system and sales support strategy. This strategic focus aims to standardize and digitize our processes, ultimately leading to a best-in-class back-office product and support solution aligned with our commercial objectives.
This is an exciting time for us as we align our processes and create standardized ways of working. As our new Product Support Manager, you will be responsible for leading our product systems specialists and product support specialists. You will have a drive to find out how our systems work and how to drive future growth and creativity.
Main Responsibilities:
- Lead our product systems specialists and product support specialists
- Drive the development and execution of an effective and innovative product system and sales support strategy
- Collaborate with various stakeholders across the business, including commercially and technology and innovation functions
You will influence many areas of our business within our passenger division, including back-office product set up, tour operator platform maintenance, Ferry Gateway API, and supporting third-party customers such as Online Travel Agents (OTA), Tour Operators, and Travel Agents.
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Global Product Management Specialist
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