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Customer Success Manager

2 months ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Whistleblower Software. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving customer adoption, and ensuring customer satisfaction.

Key Responsibilities
  • Develop and execute customer success strategies to drive customer growth and retention
  • Build and maintain strong relationships with customers to understand their needs and provide tailored solutions
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Provide training and support to customers to ensure successful onboarding and adoption
  • Monitor and analyze customer data to identify trends and areas for improvement
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a SaaS or GRC environment
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in English and German languages
  • Experience with SaaS platforms and customer success tools
About Us

Whistleblower Software is a fast-growing SaaS company that helps businesses navigate compliance and regulatory requirements. We are a dynamic and international team that values innovation, collaboration, and customer satisfaction.

We are committed to creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.