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Customer Success Manager

1 month ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time
Unlock Your Potential as a Customer Success Manager

Join a dynamic team at Whistleblower Software, a leading SaaS company, and take on a challenging role that will help you grow professionally and personally. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences, driving customer adoption, and fostering long-term relationships.

About the Role
  • Work closely with customers to understand their needs and provide tailored solutions
  • Develop and implement customer success strategies to drive growth and retention
  • Collaborate with cross-functional teams to improve customer experience and satisfaction
  • Identify and capitalize on opportunities to upsell and cross-sell
  • Conduct regular check-ins and progress reviews to ensure customer satisfaction
About Us

Whistleblower Software is a fast-growing company that values innovation, teamwork, and customer-centricity. We are committed to helping businesses navigate the ever-changing landscape of compliance and stay ahead of the curve. Our platform adapts to regulatory changes, ensuring our customers remain compliant and confident in their operations.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a cutting-edge SaaS platform
  • A collaborative and diverse team
Requirements
  • 2+ years of experience in a customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in English and Spanish
  • Native fluency in Spanish

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you are a team player with a strong work ethic and a desire to grow with a dynamic company, we encourage you to apply.

Recruitment Process

  • Send application and upload relevant information
  • Completion of Talent test
  • 15 minutes online interview with our Talent Acquisition team
  • 30 minutes online interview with our hiring manager
  • 60 minutes in-person final interview with hiring manager and CRO / Head of Sales

Apply by attaching your resume and other relevant information and you will hear from us soon.