Retail Operations Strategist
3 days ago
GANNI is a Danish fashion house that embodies a vision of self-expression and empowerment. As a certified B-Corp, GANNI prioritizes progress over perfection and strives to make better choices in every aspect of its business.
Salary
This role does not involve discussing salary details. We are looking for a highly skilled professional who shares our values of Openness, Optimism, Authenticity, Accountability, and Responsibility.
Job Description
We are seeking an experienced Global Retail Excellence Manager to oversee critical functions that drive our retail performance and customer experience globally. The ideal candidate will have a proven track record in retail training, operational excellence, or a similar role in a multi-country retail environment.
Key Responsibilities
- Develop and implement comprehensive seasonal collection training sessions.
- Provide specialized training for exclusive and collaborative collections.
- Create guidelines for appointment booking, event hosting, and customer journey principles.
- Host monthly virtual onboarding sessions for new hires.
Required Skills and Qualifications
- Exceptional project management skills with a track record of delivering cross-functional initiatives.
- Strong expertise in developing training programs, selling ceremonies, and onboarding materials.
- Analytical mindset with the ability to monitor KPIs and present actionable insights.
Benefits
- Culturally diverse work environment.
- Ongoing learning opportunities.
- Flexible working hours to support US, EU, and APAC markets.
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