Retail Operations Manager Copenhagen
3 days ago
We are looking for an exceptional Retail Operations Manager to lead our flagship store in Copenhagen. As a key member of our retail team, you will embody the GANNI spirit—driven, passionate, hands-on, and always one step ahead.
The ideal candidate will have a proven track record in store management within fashion retail, with a strong focus on clienteling expertise, CRM management, and digital clienteling strategies. You will be responsible for driving commercial success, analyzing performance metrics, and implementing action plans to optimize business performance.
- Key Responsibilities:
- Own and drive the store's commercial success, achieving sales budgets and KPI targets set by the Retail Area Manager.
- Analyze performance metrics, identify opportunities for growth, and take proactive actions to optimize business performance.
- Implement and diligently follow up on action plans, ensuring continuous improvement and alignment with company goals.
Required Skills and Qualifications:
- Proven leadership experience—minimum 5 years in store management within fashion retail (luxury experience is a plus).
- Strong clienteling expertise with a well-developed client book and a deep understanding of personalized service.
- Experience in CRM management and digital clienteling strategies to drive footfall, engagement, and retention.
About Us:
GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte's joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves.
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