Customer Support and Service Manager

1 day ago


Århus, Århus Kommune, Denmark BEUMER Group AS Full time

Join Our Team:

We are excited to announce an opportunity for a skilled Director of Global Operations to join our team and lead our Operations & Maintenance (O&M) Centre of Competence within Airports and Logistics. As a strategic leader, you will be responsible for driving the success of our O&M contracts and ensuring customer satisfaction.

The ideal candidate will have a strong background in operations management, with experience in managing teams and developing strategies. They will also have excellent communication and collaboration skills to work effectively with colleagues across different departments.

Key Responsibilities:

  • Develop and implement a comprehensive strategy for the O&M area
  • Manage on-site teams and ensure customer satisfaction
  • Collaborate with local Sales teams to drive new sales activities
  • Develop and enhance the skills and capabilities of your team
  • Maintain a proactive approach to pipeline management and contract renewals

Requirements:

  • Strong operations management experience
  • Ability to develop and implement strategies
  • Excellent communication and collaboration skills
  • Customer support attitude and solid customer O&M understanding


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