Technical Equipment Specialist

4 days ago


Copenhagen, Copenhagen, Denmark I&L Biosystems GmbH Full time

Company Overview

  • We are a leading provider of high-end laboratory equipment and services, dedicated to helping our customers achieve their goals.

Salary and Benefits

  • We offer a competitive salary depending on your educational background and experience.
  • A company car and hybrid work arrangement provide the perfect balance for work-life integration.

About the Job

We are seeking a highly skilled Field Service Engineer to join our team. As a key member of our service operations, you will be responsible for installing, commissioning, and maintaining our equipment at customer sites.

Your Key Responsibilities

  • You will build up and maintain relationships with our customers to ensure high levels of satisfaction and loyalty.
  • On-site installation and commissioning of our equipment require attention to detail and a passion for delivering exceptional results.
  • Corrective and preventive maintenance tasks demand problem-solving skills and a proactive approach.
  • Equipment qualification and validation involve collaborating with internal stakeholders and external partners to ensure compliance.
  • You will support customers via phone or online to resolve technical issues and provide expert advice.
  • Maintenance contracts will be offered, along with personalized recommendations and guidance.

Your Qualifications

  • A technical background, preferably including an electronic component, is essential.
  • Experience as a Field Service Engineer or in a comparable role is required.
  • You must be able to troubleshoot, test, repair, and service complex technical equipment and applications.
  • A strong ability to work independently, yet collaborate effectively with colleagues in sales and customer service, is vital.
  • Curiosity and a desire to learn new methods/techniques are highly valued.
  • Self-organization and a hands-on mentality are essential for success in this role.
  • Proficiency in Microsoft Office programs is expected.
  • A high willingness to travel (70%), including air travel to other European countries, is necessary.
  • Fluent English skills, both verbally and in writing, are required, as well as fluent Danish skills.
  • A valid driving license class B and relevant driving experience are necessary.

What We Offer

  • A pleasant and informal work environment where knowledge sharing and collaboration thrive.
  • A strong focus on professional development through one-on-one meetings, coaching, and international training opportunities.
  • 24/7 access to our in-house learning platform, "I&L Academy," facilitates continuous skill enhancement.
  • Specific training on our high-end products ensures that you can deliver exceptional service quality.
  • An inclusive culture valuing each individual's expertise and experience fosters growth and innovation.


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