Visionary Customer Experience Director

1 month ago


Copenhagen, Copenhagen, Denmark Music Tribe Full time

Company Overview

TC Electronic, a leading manufacturer of guitar pedals and audio products, is dedicated to empowering musicians worldwide. Since 1976, our innovative approach has driven the creation of award-winning gear, enabling artists to bring their visions to life.

Job Summary

We are seeking a highly skilled Visionary Customer Experience Director to join our team. This role will focus on delivering exceptional customer interactions, driving performance through insightful analytics, and implementing state-of-the-art automation solutions. The successful candidate will possess a deep understanding of audio technology, leadership experience, and top-notch communication skills.

Key Responsibilities

The ideal candidate will be responsible for managing a small technical support team, ensuring the delivery of high-quality customer interactions, setting performance standards, handling escalated cases, and fostering continuous improvement within the team. Additionally, strategic support initiatives will encompass researching, evaluating, and implementing new tools and technologies to optimize support processes and enrich customer experiences.

Requirements

To succeed in this role, candidates must have:

  • A proven track record of delivering transformative customer experiences
  • Strong leadership and technical support expertise
  • Excellent communication and analytical skills
  • A deep understanding of audio technology and its applications
  • Familiarity with CRM systems and knowledge base tools

Salary Range

$85,000 - $110,000 per year, based on location and experience

About TC Electronic

As part of Music Tribe, we are deeply committed to our values of kindness, clarity, collaboration, delivering to promise, and celebration. We prioritize being purpose-driven, energetic, customer-obsessed, disruptive, and socially conscious. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.



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