Visionary Customer Experience Director
1 month ago
Company Overview
TC Electronic, a leading manufacturer of guitar pedals and audio products, is dedicated to empowering musicians worldwide. Since 1976, our innovative approach has driven the creation of award-winning gear, enabling artists to bring their visions to life.
Job Summary
We are seeking a highly skilled Visionary Customer Experience Director to join our team. This role will focus on delivering exceptional customer interactions, driving performance through insightful analytics, and implementing state-of-the-art automation solutions. The successful candidate will possess a deep understanding of audio technology, leadership experience, and top-notch communication skills.
Key Responsibilities
The ideal candidate will be responsible for managing a small technical support team, ensuring the delivery of high-quality customer interactions, setting performance standards, handling escalated cases, and fostering continuous improvement within the team. Additionally, strategic support initiatives will encompass researching, evaluating, and implementing new tools and technologies to optimize support processes and enrich customer experiences.
Requirements
To succeed in this role, candidates must have:
- A proven track record of delivering transformative customer experiences
- Strong leadership and technical support expertise
- Excellent communication and analytical skills
- A deep understanding of audio technology and its applications
- Familiarity with CRM systems and knowledge base tools
Salary Range
$85,000 - $110,000 per year, based on location and experience
About TC Electronic
As part of Music Tribe, we are deeply committed to our values of kindness, clarity, collaboration, delivering to promise, and celebration. We prioritize being purpose-driven, energetic, customer-obsessed, disruptive, and socially conscious. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
-
Director of Customer Experience and Operations
1 month ago
Copenhagen, Copenhagen, Denmark Billy ApS Full timeUnleash Your Potential as a Director of Customer Experience and OperationsAre you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a track record of driving business growth through innovative strategies and team leadership? We are seeking a talented individual to join our team as a Director of Customer Experience...
-
Global Talent Visionary Director
1 month ago
Copenhagen, Copenhagen, Denmark Trustpilot AS Full timeAbout Trustpilot A/SWe are a global company with over 300 million reviews and 57 million monthly active users, helping consumers make informed choices and businesses build trust. Our mission is to be the universal symbol of trust in an ever-changing world.Job Description:We are seeking a Global Talent Visionary Director to shape our Talent strategy and drive...
-
Strategic Customer Liaison
1 month ago
Copenhagen, Copenhagen, Denmark Encodify AS Full timeAt Encodify A/S, we are seeking a highly skilled Engagement Manager to join our Commercial team. This role is a key position that will play a vital part in building and maintaining strong relationships with our customers and prospects.About the Role:As an Engagement Manager, you will be responsible for managing customer relationships, addressing inquiries,...
-
Strategic Experience Director
1 month ago
Copenhagen, Copenhagen, Denmark Nordea Bank Full timeAbout This OpportunityWe are seeking a seasoned design leader to accelerate the digital product development for our customers and colleagues. As the Experience Design Director, you will lead one of our design teams to ideate, design, and implement an innovative design vision for our digital platforms across the Nordics.You will partner with the Head of CX &...
-
Marketing Director: Visionary Leader
1 month ago
Copenhagen, Copenhagen, Denmark Fiskars Group Full timeSenior Director, Marketing Job DescriptionAbout the RoleWe are seeking a skilled Senior Director, Marketing to lead our global marketing efforts and drive brand growth across all channels. As a key member of our Fiskars Group team, you will define and implement our global marketing strategy, working closely with cross-functional teams to deliver exceptional...
-
Visionary Strategic Growth Leader
3 weeks ago
Copenhagen, Copenhagen, Denmark Nilfisk Group Full timeCompany OverviewNilfisk Group is a leading global company dedicated to driving growth and innovation. Our dynamic environment fosters collaboration, creativity, and continuous learning.Job DescriptionWe are seeking an experienced Strategy Director to join our team at Nilfisk's Growth Office. As a key member of our leadership team, you will play a pivotal...
-
Cloud Platform Product Visionary
2 weeks ago
Copenhagen, Copenhagen, Denmark CoreSearch Vision AS Full timeAt CoreSearch Vision A/S, we are currently seeking a seasoned Cloud Platform Product Visionary to spearhead the digital transformation journey of our cloud platform development team.About the RoleThe successful candidate will be responsible for defining and executing the cloud product strategy, driving the product vision for Configit's SaaS offerings. This...
-
Programmatic Director
2 months ago
Copenhagen, Copenhagen, Denmark Group M Worldwide Inc. Full timeWe are seeking a visionary Director of Programmatic to lead our dynamic organization. In this role, you will oversee and enhance all aspects of our programmatic deliveries, fostering an environment of creativity, innovation, and collaboration.Key ResponsibilitiesLead and manage a team of professionals, providing a clear and ambitious direction for GroupM's...
-
Customer Technical Services Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full timeJob Title:Customer Technical Services DirectorAbout the Role:We are seeking an experienced Customer Technical Services Director to join our team at Mastercard Payment Services Denmark A/S. The successful candidate will be responsible for managing day-to-day customer support services across all service support programs for customers and strategic partners...
-
Digital Experience Director
1 month ago
Copenhagen, Copenhagen, Denmark Dept Digital Marketing ApS Full timeJob Description:About UsWe are a pioneering digital agency that's always looking forward, thinking of what we can create tomorrow that does not exist today. With a deep skillset in tech and marketing, we hire curious, self-driven, talented people who never stop innovating.CultureWe're big enough to provide you with the best tools, global opportunities, and...
-
Visionary Design Strategist
1 month ago
Copenhagen, Copenhagen, Denmark RiseTek Global, LLC Full timeAbout RiseTek Global, LLCRiseTek Global, LLC is an innovative audio design company that empowers the next generation of music creators.Job Title: Visionary Design StrategistWe are seeking a talented and experienced Creative Designer to lead our design strategy and visual direction for our brand, content, and campaigns. As the Visionary Design Strategist, you...
-
Programmatic Visionary Lead
1 month ago
Copenhagen, Copenhagen, Denmark IT Minds Full timeAbout the RoleAs a Programmatic Visionary Lead at IT Minds, you will spearhead our programmatic efforts, driving innovation and growth across our organization. This pivotal role requires exceptional leadership skills, a deep understanding of digital marketing, and a proven track record in programmatic buying.Key ResponsibilitiesLead and manage a team of...
-
Customer Experience Lead
4 weeks ago
Copenhagen, Copenhagen, Denmark Dixa Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Lead to join our team at Dixa. This is a full-time, remote opportunity based in the USA.Job DescriptionThe Customer Experience Lead will play a key role in ensuring the satisfaction, retention, and success of our customers. As the primary point of contact, you will advocate for customer needs...
-
Customer Experience Strategist
1 month ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeFlying Tiger Copenhagen is on the lookout for a seasoned Customer Retention Manager to lead our customer service team and develop innovative strategies to boost customer loyalty.As a key member of our team, you will be responsible for leading our internal Customer Service team while also managing an external customer service function. Your primary goal will...
-
Product Visionary for Healthcare Innovation
1 month ago
Copenhagen, Copenhagen, Denmark Corti Full timeCorti is revolutionizing the dialogue in healthcare by leveraging AI to empower healthcare professionals.About CortiWe are a pioneering company that has built the world's premier AI assistant for healthcare providers, helping millions of patients worldwide. Our mission is to deliver better healthcare outcomes through cutting-edge technology.Job Description:...
-
Customer Experience Champion
2 weeks ago
Copenhagen, Copenhagen, Denmark Tamigo Full timeMake a Lasting Impact with TamigoWe believe in making the customer experience effortless. Our customers rely on us for optimizing their budget planning, forecasting their staffing needs, and more.As a member of our team, your role is to provide exceptional support and help shape our solution to meet customer expectations.To succeed in this position, you'll...
-
Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeMaersk is committed to providing exceptional customer experiences across the supply chain.We are seeking a skilled Customer Experience Manager to join our team, who will be responsible for owning and managing the end-to-end customer experience within their assigned scope in SCM. The successful candidate will have the responsibility of ensuring that all...
-
Customer Experience Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAt Maersk, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive top-notch service throughout their logistics journey.Key Responsibilities:Deliver best-in-class customer serviceRespond to customer inquiries in a timely and accurate mannerEnsure smooth...
-
Customer Experience Champion
1 month ago
Copenhagen, Copenhagen, Denmark Spirii Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Champion to join our Spirii team. This role will be instrumental in delivering exceptional customer experiences for end-users and partners.As a key member of our Customer Success Team, you will handle a wide range of tasks within technical support, financial administration, customer service,...
-
Customer Experience Ambassador
4 weeks ago
Copenhagen, Copenhagen, Denmark momondo Full timeWe are seeking an exceptional Customer Experience Ambassador to join our team at KAYAK Cambridge, part of Booking Holdings. Located in Cambridge, MA, this role offers a unique opportunity to be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands.About the Role:This is an exciting opportunity for a dedicated and...