Service Quality Manager

4 days ago


Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

As a Service Quality Manager, you will be responsible for ensuring that our customer service standards are consistently met. You will work closely with the operations function to integrate all key business processes and provide value-added services to our customers.

The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to analyze data and identify areas for improvement. You will also have experience in managing quality assurance programs and developing process improvements.

  • Analyze customer feedback and identify trends
  • Develop and implement quality assurance programs
  • Collaborate with internal teams to improve processes
  • Monitor and report on quality metrics

Requirements:

  • Strong leadership and analytical skills
  • Knowledge of quality management principles and practices
  • Experience in managing quality assurance programs
  • Excellent communication and problem-solving skills

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