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Export Cargo Specialist
2 months ago
About Maersk
Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
Our Values
We believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
Our Team
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. We are a diverse and inclusive workplace, and we embrace different styles of thinking.
Job Responsibilities
- Attend to customer requests and all issues related to Export cargoes via agreed timelines and as assigned by direct supervisor.
- Closely follow up with Global Service Centers to ensure Verify copy and Amended Verify Copy of Bill of lading sent to customers with high accuracy and timeliness.
- Provide extended follow up with customers via phone on Special cargo detail submission, Documentation improvement, E2E promotion, Longstanding and Ask For More.
- Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.
- Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements.
- Other tasks as assigned by Supervisor, Customer Service Manager and/or MCC Task Demarcation and Ownership (TDO) blueprint.
- Working overtime as per task distribution as when required.
- Participating in project implementation as additional assignment when required.
We Are Looking for
- Talent with some years of experience in customer service and logistics background.
- Proficiency in English and Vietnamese are required due to business needs.
- Strong ability to understand, communicate with, and effectively interact with people across cultures and countries.
- Passion to drive closures & high-level customer service orientation – Customer Centricity.
- Positive and proactive attitude.
