Senior Training Manager

2 months ago

Copenhagen, Copenhagen, Denmark HireSparks AV Recruiting Full time
Job Title: Senior Training Manager

HireSparks AV Recruiting is seeking a highly skilled Senior Training Manager to join our team. As a Senior Training Manager, you will be responsible for planning and conducting training sessions for customer-facing employees, as well as product and technology sessions for internal teams and partners.

Key Responsibilities:
  • Plan and host product and technology training sessions for selected employees through the company's onboarding program or by request from teams such as the Commercial Excellence team or Global Operations.
  • Contribute to the content creation and general maintenance of the company's onboarding and upgrading employee programs.
  • Act as a subject matter expert on products, technology, and/or processes for internal teams and provide guidance to other departments as needed.
  • Participate in ad hoc project work, including cross-functional projects, where technical guidance and input are requested from other members of the company's headquarters.
  • Plan training for new and existing employees across Global Operations and selected departments, working with supervisors, managers, Power Users, HR, and Commercial Excellence, using the company's onboarding program and a variety of internal and third-party content, including certifications.
  • Host training sessions utilizing experts from R&D, Quality, and Product Management, or conduct the training yourself for employees in customer-facing roles, focusing on product, technology, soft skills, or processes.
  • Contribute to the creation and maintenance of new training content and support the expansion of the company's onboarding program.
  • Develop e-learning modules for customer-facing roles and partners, with content reviewed by the Technical Content Team, and uploaded to platforms like SalesHub or Zendesk.
  • Assist in enhancing online public product content in collaboration with key stakeholders such as Marketing and Product Management.
  • Provide input for the company's Knowledge Base (Zendesk) and collaborate on updates to FAQs, user manuals, and other public content.
  • Help create and maintain Virtual Reality (VR) training content for customer-facing employees.
  • Review new and existing technical documents, including datasheets, tech specs, user manuals, and FAQs, working with the Technical Content Team and stakeholders.
  • Collect feedback and provide input on future product developments, sharing insights with Product Management.
  • Act as a subject matter expert on products, technology, and processes for teams across the company as needed.
  • Distribute product samples within the team for upcoming launches, coordinating feedback through the Early Adopters Program and ensuring new hires receive in-market product samples.
Requirements:
  • Mid to long educational background.
  • Speak and write English flawlessly.
  • Minimum 5 years experience from a similar position or from a position in technical support or technical sales.
  • Could also be a background from in-market product management, a position as technical writer, user experience specialist, IT Support Specialist or AV Support Specialist.
  • Preferably have experience planning and hosting/conducting (face-to-face) training.
  • Preferably have experience constructing training material.
  • Profoundly understand technical products and IT software/hardware.
  • Experience with and/or skills within the following is a plus, but not a requirement:
  • Flawless Chinese verbal and written skills.
  • Experience within AV or IT software and hardware sales and/or support.
  • Skills and/or experience within VR and/video content creation.
  • Experienced MS Office user.
  • Used to a mix of work locations.
  • Have excellent communication skills. Fluent written and spoken English.
  • Have a natural eye for detail.
  • Have a natural interest for technology.
  • Have the ability to visualize topics (potential issues with technical HW/SW products).
  • Structured.
  • Strong planning and organizing skills.
  • Proactive mindset.
  • Positive mindset.
  • Capable of working independently and as a part of team.
  • Thrives in an international work environment.
  • Enjoys a mix of work locations:
  • Being on the road, travelling.
  • Working from home.
  • Working out of the company office.

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