Technical Service Provider
2 days ago
We are looking for a Technical Service Provider to join our team at HCLTech. As a key member of our IT support team, you will be responsible for delivering high-quality technical support and services to our clients in Copenhagen, Denmark.
Your primary responsibilities will include performing complex troubleshooting and problem-solving tasks, collaborating with internal stakeholders to ensure seamless delivery of IT services, and providing support for special projects as needed. You will also be responsible for maintaining accurate records of support incidents and adhering to strict quality control standards.
In addition to your technical expertise, you will need to possess excellent communication and interpersonal skills to effectively interact with clients and colleagues. A strong understanding of IT principles and concepts is essential, as well as experience with ITSM tools like ServiceNow and ticket handling.
- Perform complex troubleshooting and problem-solving tasks
- Collaborate with internal stakeholders
- Provide support for special projects
- Maintain accurate records of support incidents
- Adhere to quality control standards
Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
- Fluent in oral and written English; skills in Danish are a plus
- Appropriate service management program (ITIL foundation certification preferred)
- Experience with ITSM tools like ServiceNow and ticket handling
- Good technical knowledge in Microsoft, Windows 10, Windows 11, O365 environment, hardware; infrastructure, iOS devices, and macOS
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