Customer Experience Resolution Expert

3 weeks ago


Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

Bang & Olufsen A/S is an innovative company with a unique approach to customer satisfaction. We are seeking a skilled Customer Experience Resolution Expert to join our team in Struer, Denmark.

Key Responsibilities:
  • Serving as a Customer Representative
  • Ensuring Full Analysis of Complex Customer Setups
  • Operating Proactive VIP Support Area and Reacting to Newly Discovered Market Issues
  • Traveling to VIP Customers and Partners for Deep Troubleshooting and Information Gathering
  • Participating in SWAT Troubleshooting Team
  • Supporting Decrease in Resolution Time of Complex Issues
  • Facilitating Broad and Deep Understanding of Bang & Olufsen's Products and Systems
  • Reporting Market Learnings Back into the Organization

As a key member of our Customer Care department, you will collaborate with the wider team, partners, VIP customers, and internal departments. This position includes exciting international travels to meet our customers and key stakeholders.

Required Skills and Qualifications:
  • Sound Knowledge of Network Infrastructures and High-End Home Audio/Video Systems
  • A Widespread Customer Understanding Visible in All Aspects of Work
  • Extensive Experience with Troubleshooting and Desire to Learn Bang & Olufsen Troubleshooting Tools
  • Good Communicative Abilities and Stakeholder Management Skills
  • Knowledge about Bang & Olufsen Products and Systems Advantageous
  • Fluency in English, Both in Writing and Verbal

We offer a competitive salary (approximately 65,000 DKK per month), benefits package, and opportunities for growth and professional development in a dynamic and inclusive work environment. The estimated start date is as soon as possible, and travel is approximately 20% of the time.

At Bang & Olufsen A/S, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their applications. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed.



  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    About Bang & Olufsen A/SWe are a global leader in high-end home audio and video systems, with a legacy of innovation and craftsmanship. Our products are designed to deliver exceptional sound and image quality, while our commitment to sustainability and social responsibility sets us apart.Job DescriptionAs a Technical Resolution Specialist at Bang & Olufsen...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Job DescriptionWe are seeking a highly skilled Technical Resolution Specialist to join our Customer Care department in Struer or Kongens Lyngby, Denmark. As a key member of our team, you will be responsible for diagnosing and resolving complex product market issues, ensuring seamless operations for our customers and internal teams.About the RoleServe as a...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Specialist to join our team in Struer, Denmark. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our German-speaking customers.About the RoleThis is an exciting opportunity to work with a leading technology company like...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    About Us:Bang & Olufsen A/S is a dynamic and innovative company that values individual flexibility and decision-making. With a flat hierarchy and open communication, we strive to create a more inclusive workplace where everyone can grow as professionals and as a company.Job Description:We are seeking a Senior Customer Experience Specialist to join our...


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Drive innovative strategies and shape the future of membrane-based applications as a Transformation Expert at Danfoss GmbH. With your technical expertise and passion for problem-solving, you will collaborate with cross-functional teams to develop and execute cutting-edge solutions.Job OverviewThis role requires a technically proficient professional with a...


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Job Description:We are seeking an exceptional Embedded Software Expert to join our team at Danfoss GmbH. As a key member of our R&D and Engineering team, you will play a crucial role in developing innovative software solutions for our refrigeration and air conditioning products.Your primary focus will be on working with change control and customer feedback...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Job OverviewBang & Olufsen A/S is a dynamic and innovative company that values exceptional customer experiences. We are seeking a highly skilled German speaking Customer Care Consultant to join our team in Struer, Denmark.


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Danfoss Power Solutions is seeking a Quality Management Systems Specialist to support the organization in enhancing internal processes and promoting a culture of continuous improvement.This role offers an exciting opportunity to work with a dynamic team, collaborating across departments and external stakeholders. As our new QMS Specialist, you will play a...


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Job DescriptionWe are seeking a highly skilled Environmental Sustainability Expert to join our team at Danfoss GmbH. As a key member of our organization, you will play a pivotal role in driving the sustainable transformation of tomorrow.Responsibilities:Foster a culture of continuous improvement by collaborating with internal stakeholders to strengthen our...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    OverviewBang & Olufsen A/S is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy.We have two sites in Denmark, one in Struer and one in Kongens Lyngby. You can choose either of them as your primary office location.About the RoleWe are seeking a skilled...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    At Bang & Olufsen, we are seeking a highly skilled and experienced Luxury Retail Experience Coordinator to join our team in North America.This role will be responsible for ensuring that our visual displays and retail executions align with our brand's aesthetic and business goals. As part of our retail team, you will work closely with colleagues to ensure...


  • Struer, Struer Kommune, Denmark Areas Deutschland Holding GmbH Full time

    About the Role: We are seeking an experienced Restaurant General Manager to lead our team at the newly opened Center Parcs Nordborg Resort in Denmark. The successful candidate will have a proven track record of managing high-performing teams and delivering exceptional customer experiences.About You: To be successful in this role, you will need to have a...


  • Struer, Struer Kommune, Denmark LINAK Danmark AS Full time

    Company OverviewLINAK Danmark A/S is a global company with a complex IT landscape, striving to build efficient support for its processes while governing technical complexity.The company continuously updates its applications and seeks to integrate enterprise applications in an efficient manner, accommodating the needs of business and IT.Job DescriptionWe are...


  • Struer, Struer Kommune, Denmark Areas Deutschland Holding GmbH Full time

    We are seeking a highly skilled Culinary Expert to join our team at the opening of Nordborg Resort. As a key member of our culinary team, you will play a vital role in delivering exceptional dining experiences for our guests.The successful candidate will have a passion for cooking and a keen eye for detail. With a strong background in culinary arts, they...


  • Struer, Struer Kommune, Denmark Danfoss AS Full time

    Job DescriptionWe are seeking a highly skilled Senior Software Developer to join our international Research & Development (R&D) team at Danfoss Climate Solutions. As a key member of our Electronic Controllers and Services group, you will play a crucial role in developing innovative edge controllers that connect embedded systems to the cloud.Your primary...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Bang & Olufsen is a leading luxury audio brand seeking an experienced B2B Sales Professional to drive growth in North America.Job SummaryWe are looking for a skilled sales professional to join our team and support the expansion of our B2B business in North America. The ideal candidate will have extensive experience in Enterprise sales, with a focus on the...


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Product Excellence SpecialistWe are seeking a highly skilled and experienced Product Excellence Specialist to join our team at Danfoss GmbH. This role is ideal for a motivated and proactive individual with a passion for product improvement and a keen eye for detail.About the RoleIn this position, you will play a key part in ensuring our joysticks meet the...


  • Struer, Struer Kommune, Denmark Avature Full time

    Job OverviewWe are seeking a highly skilled Facilities Operations Manager to oversee the management, maintenance, and operations of our manufacturing and office facilities. As a key player in our organization, you will ensure our facilities meet the highest standards for quality, safety, and compliance.This is a unique opportunity to work in a cutting-edge...


  • Struer, Struer Kommune, Denmark Danfoss GmbH Full time

    Electronics Expert Wanted for DanfossDanfoss GmbH is a leading manufacturer of advanced technologies for energy efficiency, and we are seeking an experienced electronics expert to join our team. This role will be located at our headquarters in Nordborg, Denmark.About the Position:This is a fantastic opportunity for a skilled electronics engineer with...


  • Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Bang & Olufsen A/S is seeking a skilled Tech Support Specialist to join our Customer Care department in Denmark.This role involves diagnosing and resolving complex product issues, ensuring seamless operations for our customers and internal teams. The ideal candidate will possess strong technical expertise and excellent communication skills.We offer a...