Lead Solutions Consultant

1 month ago


Copenhagen, Copenhagen, Denmark Sprinklr Full time

About the Role

Sprinklr is seeking a seasoned Lead Solutions Consultant to partner with Sales and Customer Success on our global strategic clients. As a key member of the account team, you will bring your technical and industry expertise to create compelling solutions for customers.

Key Responsibilities

  • Design and present solutions to address customer business challenges, driving adoption and growth.
  • Lead discovery sessions to understand client objectives and desired outcomes.
  • Present a vision of the solution, meeting client requirements.
  • Lead client workshops, including whiteboarding and Q&A sessions.
  • Develop subject matter expertise in Customer Experience Management.
  • Stay current on industry trends and competition.
  • Collaborate with internal teams to leverage learning and competitive intelligence.
  • Understand industry verticals, department verticals, and challenges facing specific buyer personas.
  • Develop client stories to convey the value of Sprinklr's solution.
  • Sharpen pre-sales skills and participate in trade events.

Requirements

  • 5+ years of relevant CX strategy and technical consulting experience.
  • Experience in a presales role at a SaaS company managing large enterprise customers.
  • Experience in marketing, advertising, customer care, business intelligence, or commerce spaces.
  • Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media.
  • Thought leadership experience, including publishing whitepapers, speaking at events, or blogging.

About Sprinklr

Sprinklr is committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We provide comprehensive health plans, well-being programs, and financial protection for you and your family.

We focus on our mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.



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