Customer Success Associate

Join the team that turns partnerships into progress and small moments into meaningful impact.

At Dripdrop, Customer Success is about people, not processes. Our role is to make every partner feel seen, enabled, and successful. When partners grow with us, they stay with us, and they tell the world why.

As Customer Success Associate, you will play an important part in making magic happen daily. You will help our partners succeed by enabling them to see and experience the real value of working with Dripdrop. Every conversation, follow-up, and detail you handle helps our partners feel cared for, confident, and connected. You will be part of a team that puts people first, turning good partnerships into great ones and rainy days into opportunities to do something meaningful.

You will join Dripdrop, a fast-growing Danish startup making rain smarter and sustainability simpler. Our partners include some of the world's most recognized hospitality brands such as Marriott, Hilton, and Radisson, and we are growing fast across Europe with global ambitions.

The role

You will be part of our Customer Success team, the ones who make sure every Dripdrop partner feels supported, understood, and set up for success.

Your job is to make things run smoothly. From onboarding and coordination to follow-ups and system updates, you will make sure our partners' experience is reliable, thoughtful, and most importantly, human.

Most of your time will be spent working directly with partners, helping them get the most from Dripdrop. The rest will go into keeping our internal tools and workflows accurate and organized so every team member has what they need to keep things moving.

This is not a back-office role. It is a hands-on position where structure meets care, and where every task connects to a real partner outcome.

You will work at our headquarters in Aarhus together with the rest of our Customer Success and Commercial team.

You will be doing

• Owning partner onboarding and making sure every step runs smoothly and sets them up for success
• Following up with partners to ensure they see value, feel supported, and continue growing with Dripdrop
• Spotting opportunities for improvement, referrals, or new ways to strengthen the partnership
• Proactively identifying early signs of churn and acting to re-engage and retain at-risk partners
• Coordinating internally with Sales, Operations, and Marketing to solve partner needs, share insights, and turn feedback into action
• Keeping partner data accurate and accessible across systems and CRM to make collaboration easy and reliable
• Organizing and improving success workflows, communication templates, and follow-up routines
• Celebrating partner milestones, sharing wins internally, and helping create ambassadors who proudly represent Dripdrop
• Contributing to campaigns and initiatives that highlight partner stories and inspire others to join our mission

You will thrive here if

• You find real satisfaction in helping others succeed and building relationships that last
• You are proactive and take initiative when you see an opportunity to improve something or help someone
• You notice details that others might miss and take pride in keeping things accurate, organized, and clear
• You communicate with warmth, honesty, and confidence. Both in writing and in conversations
• You enjoy solving problems collaboratively and believe that shared success is the most meaningful kind
• You are comfortable using AI tools to stay efficient and organized while keeping a human touch
• You are fluent in English and feel confident expressing yourself with clarity and care
• You care about making an impact that goes beyond tasks, contributing to something that helps people, partners, and the planet

Who we are

Dripdrop is a Danish startup on a mission to make rain smarter and sustainability simpler. We help hotels, offices, and venues provide umbrellas through an automated sharing service that is circular, branded, and good for the planet.

Every umbrella is made from recycled materials

Every rental collects plastic waste

Every partner helps us make hospitality more sustainable

We are a small international team of 25 people with a big mission and a four day work week every second week. Our work and social language is English.

Perks and benefits

Four day work week every second week

Real ownership and visible impact

A team spanning Brazil, Denmark, United States, Slovakia, Netherlands, Romania, Italy, Lithuania, and Sweden

Central Aarhus office

Coffee, tea, and good vibes every day

Rapidly growing company with global ambitions

How to apply

Send us a two minute video introducing yourself. Tell us:

• Why this role excites you
• Why you think you are a great fit for it

We review applications on an ongoing basis, but do not wait too long to send yours.

 
Applications close December 14th, 2025

At Dripdrop, growth starts with people. We scale smarter by staying curious, collaborative, and human.