Customer Success Manager Germany and Austria

3 days ago

Århus, Århus Kommune, Denmark Imbox Protection Full time €45,000 - €75,000 per year

Customer Success Manager – Southern Germany and Austria

Do you want to help shape the future of in-store shoe protection in an international growth company?

IMBOX Protection is looking for a dedicated and results-oriented Customer Success Manager who will ensure strong performance, implementation, training, and development of our customers in Southern Germany and Austria.

IMBOX is the world's only in-store shoe protection technology and is used today by some of the world's largest retail chains. Our solution is PFAS-free, Allergy Certified, and protects shoes against water, dirt, and discoloration — in a sustainable and effective way.

About the Position

As a Customer Success Manager, you will be a key part of our European sales and service team, responsible for developing, training, motivating, and supporting our customers and their store staff. Your work ensures that IMBOX becomes a natural and successful part of daily store operations - and that sales increase.

You will:

  • Become an expert in IMBOX products, services, and customer needs
  • Manage onboarding and ongoing training of store staff
  • Ensure high customer satisfaction through proactive support and follow-up
  • Collect and analyze market data to identify growth opportunities
  • Contribute market insights to the sales and marketing team
  • Support customers from pilot phase to full implementation
  • Be in close contact with customers to secure optimal performance

The position is home-based, but most of your time will be spent on the road visiting customers.

About You

You thrive in an international growth environment and are motivated by building strong, long-lasting customer relationships. You are outgoing, structured, and comfortable working independently - while also being part of an engaged team.

We imagine that you have:

  • A relevant educational background, e.g., in sales, marketing, or retail
  • At least 3 years of experience with B2B or B2C sales, customer service, or retail (preferably within footwear, apparel, or accessories)
  • Experience with training, implementation, and customer support
  • Strong communication skills in German and English
  • Good collaboration skills and the ability to motivate others
  • A structured approach and a solution-oriented mindset

We Offer

At IMBOX Protection, you will get:

  • A role with great freedom and responsibility in an international growth environment
  • The opportunity to make a real impact on our customers and the business
  • A dynamic, team-oriented work environment with passionate colleagues
  • Attractive employment conditions including a company car and opportunities for personal and professional development

Practical Information

Work location:
Home based (Southern Germany) with travel activity primarily in Germany, but also in Austria and approximately 4 times a year to our HQ in Denmark

Application deadline:
We interview candidates continuously and will hire when the right candidate is found - please send it to . com and mark it "CSM Germany"

Contact:
If you have any questions about the position, feel free to contact Bo Redder, Head of European Sales, at

About IMBOX Protection

Founded in Denmark in 2011, IMBOX Protection is the world's only in-store shoe protection technology. The IMBOX treatment is PFAS-free and Allergy Certified, protecting shoes against water, dirt, stains, and fading.

IMBOX Protection has more than 10,000 IMBOX machines installed in retail stores worldwide, delivering more than 35 million treatments annually. Our global headquarters is located in Skødstrup, Denmark, where the technology is designed, developed, and produced.

Learn more at our website

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