Customer Care Team Lead

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Within the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals, people that live with Diabetes (PWD), funding departments, sales and logistical teams, amongst other internal and external stakeholders. You are an important spider in the organizational web that contributes to customer experience. For this position we are looking for candidates that are fluent in Finnish and Swedish or Danish and Norwegian. This is a hybrid position where you will spend 2/3 days in the designated office in Copenhagen.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

• Lead and support a high-performing team through daily operations, workload planning, training, and decision-making to achieve KPIs and service levels.
• Build and maintain strong relationships with hospital staff, medical associations, and key opinion leaders to drive business performance.
• Coach and develop team members, fostering growth, collaboration, and alignment with company goals.
• Provide expert support across customers, back office, and field sales teams with comprehensive knowledge of products, systems, and processes.
• Identify and resolve problems or escalations proactively, implementing process improvements and supporting new regional initiatives.
• Monitor and report on performance, SLAs, and communication flows, ensuring exceptional customer satisfaction and cross-functional collaboration.

Required Knowledge and Experience:

• Proven team leader with a positive, "can-do" attitude who leads by example and motivates others toward shared goals
• Strong business acumen with customer focus, problem-solving mindset, and ability to drive organizational change
• Excellent communication, interpersonal, and relationship-building skills across teams, customers, and stakeholders
• Highly organized and data-driven, with experience managing time, projects, and presentations effectively

Demonstrated resilience, integrity, and emotional intelligence—able to handle pressure, have difficult conversations, and show empathy toward patients

Proficient in CRM systems (ideally SAP)

Demonstrates empathy and understanding by thinking from the customer's perspective, supported by strong communication skills and a structured, resilient, and customer-focused approach is important for this position. Driven by problem-solving and continuous process improvement, you motivate others toward shared goals while maintaining a positive, can-do attitude. Your work needs to reflect a high level of accuracy, accountability, integrity, and flexibility in every task you undertake.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.