Partner Support Agent

Salary: up to 30,000 DKK gross/monthAbout Monta

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility.

This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you'll do well with us.

AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward.

Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon.

The best part of Monta is the people — sharp, ambitious, and good to be around. You'll be challenged, supported, and trusted to deliver.

We're looking for a Partner Support Agent who's ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins.

This Is What You Will Achieve

• Impact: You will work in the rapidly growing EV space, and help shape it from Monta's role in the eco-system.
• Solve hard problems: bring clarity to customer requests and confusions while empowering them through our product knowledge.
• Explore self-sustainability in a constantly questioning everyday: learn to make your own judgement calls to benefit the team and our customers as much as possible.

What You'll Do

• You'll communicate directly with our partners, operators, and other high-value customers; primarily through tickets, emails, chats, and both inbound and outbound calls.
• You'll listen carefully to our partners' needs and concerns, providing professional and friendly support that always puts our customers first.
• You'll collaborate closely with your Support-teammates and other departments to troubleshoot issues and find effective solutions.
• You'll prioritise and manage Support-tickets, ensuring that every partner query is handled with care, in line with our Quality Assurance standards, and resolved promptly.
• You'll identify gaps in processes and provide your feedback to relevant stakeholders.
• You'll face challenges that you must navigate and find the best possible solution for.

What We're Looking ForProfile

• A strong communicator who can juggle a fitting tone for any type of customer.
• A teammate who is resilient, curious, and hands-on in a high-pressure, fast-paced environment.
• An authentic team player with empathy, ownership, and growth mindset.
• A sparring colleague who is comfortable with exploring AI-powered tools to accelerate your work (Copilot, Notion AI, ChatGPT, etc.), with the willingness to learn more.

Preferred qualities and experience:

• +2 years of Customer Support experience - preferably with technical software.
• Experience with: API, reproduction steps, documentation, SLAs, KPIs
• Multilingual (English is a must - preferred other languages: French, German, Danish)

If the mission excites you but your experience isn't a perfect 1:1 match, apply anyway — we care about potential, not perfection.

Why Monta

• Impact, not easy mode — your work matters, and you'll feel it every day.
• Ownership from day one — we don't micromanage, we expect you to deliver.
• The grind is real — priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back.
• The people are extraordinary — talented, driven, and fun to work with. You'll be challenged, supported, and inspired in equal measure

What We Offer

• A yearly education budget and extra days off to use it.

• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.

• Free lunch every day.

• Pension & health coverage to keep you secure for today and tomorrow.

• Paid parental leave to support life's big moments.

• Warrants program - be part of our growth story.

• A one month electric vehicle introduction program (plus access to a shared company EV).

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you'll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don't accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won't agree to pay any referral compensation or recruiter fee without a signed agreement.

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