Head of Outbound

Job Description:

This Head of Outbound is a key leadership role responsible for directing a core functional area of the warehouse operations to meet performance targets, customer expectations, and rigorous quality and safety standards. This leader will manage a team of 20-35 operators, focusing on their professional development and ensuring alignment with top company objectives. Key responsibilities include planning and delegating team priorities to support deliverables, coaching employees on performance and safe work practices, and ensuring all training requirements are met in a timely manner.

This individual is accountable for the efficient, accurate, and safe handling of all goods—from the picking, packing, carpentry, through to final dispatch of products, ensuring product integrity and a hazard-free work environment. The Head will build a talent pipeline by determining appropriate staffing levels, managing workloads, and developing team members for future growth. Using designated KPIs to demonstrate performance, this leader will drive continuous improvement in safety, quality, and efficiency, ensuring high levels of customer satisfaction. This position requires strong collaboration with internal and external stakeholders to solve problems, smooth operations, and adapt to the changing needs of the business.

What the job is

Operations - 60%

• Lead and develop a high-performing Outbound department, owning all aspects of team performance, training, and engagement to create a culture of excellence and accountability within your specific area.
• Master and optimize the end-to-end Outbound Pick/Pack process, acting as the business's subject matter expert to drive best-in-class standards for quality, accuracy, and efficiency in your domain.
• Execute the daily and weekly operational plan for the Outbound department, translating broader warehouse targets into clear, data-driven production goals, staffing plans, and workflow priorities for your team.
• Drive targeted continuous improvement initiatives within the Outbound department, using methodologies like Kaizen and 5S to identify and eliminate bottlenecks, enhance workflow, and perfect processes specific to your department.
• Serve as the key operational liaison between the Outbound department and adjacent departments (e.g., Inventory, Inbound and Shipping), ensuring seamless handoffs and proactive communication to maintain overall operational flow.
• Own and report on all KPIs for the Outbound department, analyzing performance data to provide detailed updates, root-cause analyses, and actionable recommendations to the Head of Warehouse Operations.

Leadership - 30%

• Cultivate a high-performance culture by leading, mentoring, and developing all talent within the Outbound department. Own the full employee lifecycle, from hiring and onboarding to performance management and career pathing, to build a robust talent pipeline.
• Champion a culture of engagement and accountability where every team member is empowered to uphold the highest standards of safety, quality, and performance. Implement and oversee recognition and feedback programs to drive continuous improvement.
• Develop and manage the shift plan for the Outbound department, aligning staffing levels, scheduling, and skill sets with operational forecasts and daily volume fluctuations to consistently meet performance targets.
• Set clear performance expectations and own the performance management process for the department, providing regular, constructive coaching and holding the team accountable for results. Resolve complex, escalated issues and ensure the team's training and skill certifications are always current.

Team Development - 5%

• Design and implement career-pathing frameworks within the Outbound department to foster professional growth and increase employee retention.
• Identify and actively mentor high-potential talent, creating a clear succession plan for key roles within the department, including your own.
• Partner with senior leadership to develop training programs that address critical skill gaps and prepare the team for future business needs.

Additional Responsibilities - 5%

• Lead large-scope projects with site and regional impact designed to evolve the business model.
• Adapt to growth and changes within the business as needed.
• Work in a backup capacity for other warehouse leaders and deputize for senior management in meetings when necessary.
• Perform other duties as assigned.

How you will contribute to the team

Education:

Required

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations, or a related field, or an equivalent combination of education and experience.

Experience:

Required

• Minimum 6 years of supply chain experience, including performance management, preferably in a warehouse or distribution environment.
• Leadership experience required

Preferred

• Experience managing large teams of employees.
• Demonstrated experience scoping and implementing process improvements using LEAN, Kaizen, and/or Six Sigma.
• Professional background in manufacturing, production, or distribution fulfillment environments.

Work Permit:

• Authorised to work in Denmark

Knowledge, Skills, Demonstrated Capabilities:

Required

• Strong knowledge in supply chain management and warehouse operations , with a deep understanding of process improvement.
• Demonstrated ability to scope and implement process improvements using LEAN, Kaizen, and/or Six Sigma methodologies.
• Excellent analytical and problem-solving skills with the ability to think and resolve issues independently and efficiently.
• Proven ability to execute and drive change and an effective decision-making ability.
• Detail-oriented, self-driven, with strong time management, multi-tasking, and organizational skills.
• A strong teamwork mentality with the ability to demonstrate and promote teamwork.
• KPI / Metric reporting.
• Inventory management.

Preferred

• Awareness or Experience in Hazmat / Dangerous Goods storage and shipping
• IATA knowledge or awareness

Communication Skills:

Required :

• Demonstrated effective verbal, written, and interpersonal communication skills.
• Ability to work effectively in a multicultural environment.

Technical Systems Proficiency:

Required:

• Experience with Excel / Google Suite.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation's digital and sustainable transformation.

If you want to know more about our business, have a closer look at our website or check out our SATAIR Youtube Channel at

Come on board and join us at Satair, an Airbus Services Company

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation's digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family

If you want to know more about our business, have a closer look at our website or check out our SATAIR Youtube Channel at

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels
• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days
• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally
• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application by 5th of January 2026 to get the opportunity to become part of an exceptional global team

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement:

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Satair A/S

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.