Customer Care Representative

6 days ago

Copenhagen, Copenhagen, Denmark Medtronic Full time 45,000 - 65,000 per year

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeWithin the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals, people that live with Diabetes (PWD), funding departments, sales and logistical teams, amongst other internal and external stakeholders. You are an important spider in the organizational web that contributes to customer experience. For this position we are looking for candidates that are fluent in Finnish and Swedish or Danish and Norwegian. This is a hybrid position where you will spend 2/3 days in the designated office in Copenhagen.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

  • Provide day-to-day support for Medtronic's Order-to-Delivery processes, ensuring smooth operations and timely deliveries.
  • Deliver professional, knowledgeable assistance to customers, internal teams, and field staff across products, processes, and policies.
  • Manage incoming communications, prioritize urgent requests, and take ownership of issues through to resolution.
  • Identify business opportunities, service improvements, and contribute to process standardization and continuous improvement projects.
  • Maintain accurate documentation of customer-specific requirements and ensure proactive, customer-focused communication.
  • Monitor system or process failures, propose corrective actions, and align operations with evolving healthcare strategies and customer needs.
  • Monitor and report on performance, SLAs, and communication flows, ensuring exceptional customer satisfaction and cross-functional collaboration.

Required Knowledge and Experience:

  • Min 2 years' experience within a Customer Service environment, ideally in a consumer environment
  • Experience with ERP systems - Preferably SAP
  • Previous experience with CRM systems – Preferably SAP CRM and/or Salesforce
  • Flexibility: able to handle multiple and changing priorities
  • Candid, ethical, business to consumer and customer focused
  • Outstanding communication/interpersonal skills, a team player able to collaborate across different functions within a complex matrix organization

Demonstrates empathy and understanding by thinking from the customer's perspective, supported by strong communication skills and a structured, resilient, and customer-focused approach is important for this position. Driven by problem-solving and continuous process improvement, you motivate others toward shared goals while maintaining a positive, can-do attitude. Your work needs to reflect a high level of accuracy, accountability, integrity, and flexibility in every task you undertake.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

  • Multilingual Customer Care Representative

    6 days ago

    Copenhagen, Copenhagen, Denmark Qwello Full time 42,330 - 78,417 per year

    Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of...

  • Customer Care Representative

    6 days ago

    Copenhagen, Copenhagen, Denmark Medtronic Full time 45,000 - 65,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWithin the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals,...

  • Customer Care Assistant

    4 hours ago

    Copenhagen, Copenhagen, Denmark GoMore Full time

    Vil du være del af et dynamisk og passioneret team, der stræber efter at skabe den bedste brugeroplevelse? Så er det nok dig, vi leder efterI GoMore hjælper vi mennesker med at dele biler. På den måde kan vi mindske antallet af biler i byerne og deles om ressourcerne, så vi passer bedre på vores planet. Vi hjælper over 3 millioner mennesker i syv...

  • Sales Development Representative

    2 days ago

    Copenhagen, Copenhagen, Denmark Scrive Full time 60,000 - 90,000 per year

    We Care, We Challenge, We Commit, We CollaborateJoin Scrive and be part of an international, fast-growing company headquartered in Stockholm, Sweden. Collaborate with smart, caring, and driven colleagues across Europe as we shape the Scrive story. The opportunityWe are currently looking for a Sales Development Representative to join our team and play a key...

  • Customer Care Team Lead

    6 days ago

    Copenhagen, Copenhagen, Denmark Medtronic Full time 80,000 - 120,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWithin the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals,...

  • Customer Service Representative

    6 days ago

    Copenhagen, Copenhagen, Denmark Savior Artigos Texteis Lda Full time €25,000 - €35,000 per year

    Location:BarcelonaStart date:ASAPWork schedule:Monday–Friday, 8:00–17:00Are you a native Danish speaker ready to start an international career in Spain? Join our friendly customer care team in Barcelona, where you'll support clients across Europe by phone and email, solve inquiries efficiently, and deliver excellent service in a fast-paced, professional...

  • Tidsbegrænset medarbejder til Online Customer Care

    6 days ago

    Copenhagen, Copenhagen, Denmark Magasin du Nord Full time 375,000 - 450,000 per year

    "Hej, jeg hedder Kristina, og jeg er Head of Customer Care i Magasin. Jeg søger en ny medarbejder til mit team, som frem til januar 2026 skal varetage alle former for kundehenvendelser pr. telefon, mail og på vores sociale medier, og være med til at sikre, at vi henover julen giver vores kunder den absolut bedste service." Teamets ambitionerVi...

  • Sales Development Representative

    2 days ago

    Copenhagen, Copenhagen, Denmark Keepit AS Full time 60,000 - 120,000 per year

    We are looking for a motivated and results-driven Sales Development Representative (SDR) to join our team in Copenhagen, focusing on the Central and Eastern European (CEE) market, ideally Polish speaking.About the roleAs an SDR, you will generate new business opportunities by prospecting via phone, email, and social media. You will engage with potential...

  • Danish Speaking Customer Service Representative

    2 days ago

    Copenhagen, Copenhagen, Denmark Cherry Consulting Full time 40,000 - 80,000 per year

    Are you ready to take the leap and move to the beautiful, sunny island Crete in Greece? Explore the great island in your free time and boost your CV with a job for a big company, that provides customer service for big companiesEnjoy the weather, amazing food, beautiful beaches, and a low tax rate*YOU NEED A EUROPEAN PASSPORT TO APPLY*We Offer:Fully paid...

  • Business Analytics Consultant til Customer Care

    2 days ago

    Copenhagen, Copenhagen, Denmark twoday Denmark Full time 80,000 - 120,000 per year

    twoday er den førende digitale transformationspartner i Nordeuropa med en global tilstedeværelse. Med cirka 3.000 teknologer samarbejder vi med de mest beundrede private og offentlige organisationer for at levere banebrydende digitale løsninger. Vores dybe brancheekspertise omfatter Data & AI, softwareudvikling, digitale oplevelser og...