Customer Service Representative

2 days ago

Århus, Århus Kommune, Denmark Dustin Denmark Full time 350,000 - 550,000 per year

Er du en kundeorienteret professionel, der brænder for at levere service i verdensklasse og samtidig deltage i forskellige udviklingsprojekter? Bliv en del af vores team og få en central rolle i at forbedre kundeoplevelsen gennem effektivt samarbejde og strategiske serviceforbedringer.

Det, der gør stillingen som Customer Service Representative unik:

• Skab mærkbar forandring ved at samarbejde med tværfunktionelle teams for at forbedre serviceprocesser.

• Få en nøglerolle i håndteringen af henvendelser efter køb, herunder returneringer, transportskader og garantisager.

• Arbejd tæt sammen med interne teams for at effektivisere kundeserviceprocesser og øge den samlede kundetilfredshed.

Den ansættende leder for stillingen er Christopher Nilsson, Team Manager – Customer Service.
Han tror på, at gode resultater skabes gennem engagement, teamwork og et stærkt kunde-først mindset. Som leder fokuserer han på tillid, tydelig kommunikation og at skabe et åbent og støttende miljø, hvor alle føler sig værdsat og får mulighed for at vokse – samtidig med at teamet opnår fælles succes.

Din rolle og indflydelse som Customer Service Representative:

Ansvar:
Du får ansvaret for at levere fremragende kundeservice til både private og erhvervskunder. Det indebærer at besvare henvendelser vedrørende returneringer, transportskader og garantisager – altid med høj professionalisme og effektivitet.

Samarbejde:
Sammen med dit team sikrer du en gnidningsfri servicelevering. Du arbejder tæt sammen med andre afdelinger for at løse kundeproblemer effektivt og bidrage til løbende forbedringer af vores service.

Kerneopgaver:

• Yde fremragende kundeservice via telefon, chat og e-mail.

• Håndtere returneringer, transportskader, garantikrav og andre henvendelser efter køb.

• Opbygge stærke interne relationer til kolleger og andre afdelinger for at optimere kundeoplevelsen.

Fordele ved at blive en del af Dustin:

Vi mener, at Dustin er meget mere end blot fordelene, der er nævnt her. Det vil du tydeligt mærke, når du bliver en del af os.

Du kan finde flere af vores fordele beskrevet nederst i jobopslaget.

Det forestiller vi os, at du bringer med dig:

Vi ser dig som en positiv, nysgerrig, samarbejdsorienteret, serviceindstillet og fleksibel person med en stærk ansvarsfølelse og lyst til at støtte dine kolleger for at skabe fælles succes. Du er dygtig til kommunikation, problemløsning og teamwork og trives i et dynamisk og tempofyldt miljø.

Derudover er det vigtigt, at du har:

• Flydende dansk (tale og skrift) samt god forståelse for engelsk.

• Kendskab til andre nordiske sprog er en fordel.

• Gode computer- og systemfærdigheder.

• En kunde-først tilgang og en positiv indstilling til forandring og udvikling.

• Evnen til at arbejde effektivt i et travlt miljø og tilpasse dig skiftende prioriteter.

Hvad kan du forvente herefter?

For at sikre en fair rekrutteringsproces fri for ubevidst bias håndterer vi din ansøgning anonymt og accepterer ikke motiverede ansøgninger. Vi beder dig derfor undlade at sende en, så udvælgelsen udelukkende baseres på dine faglige kompetencer.

Rekrutteringsprocessen forventes at bestå af følgende trin:

• Telefonscreening

• Første samtale med ansættende leder, Christopher

• Anden samtale med ansættende leder og et teammedlem

• Professionelle referencer

Christopher værdsætter gennemsigtighed og åben kommunikation og vil under den første samtale afsætte tid til at besvare dine spørgsmål, så vi sikrer et stærkt gensidigt match.

Please apply in English with an English resume.

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