Leder søges til Business Customers, Customer Care DK

5 months ago


Copenhagen, Denmark Danske Bank Full time

Leder søges til Business Customers, Customer Care DK (København)

Rollen som Head of Cash Management Advisory, International & Large Real Estate Business Customers er ledig.
Er du passioneret omkring at levere gode kundeoplevelser og ønsker du at gøre en forskel for vores erhvervskunder? Så kunne du være den leder, vi søger til vores Cash Management Advisory teams

Om Cash Management Advisory og vores mission
Cash Management Advisory, en afdeling i Customer Care DK, er dedikeret til at assistere erhvervskunder med deres daglige bankbehov, herunder cash management, kontohåndtering, betalinger, likviditetsstyring og digitale løsninger. Vores mål er at sikre den optimale bankløsning tilpasset den enkelte kundes unikke behov.

Customer Care DK er opdelt i mindre grupper, som fokuserer på specifikke kundesegmenter. Vi er placeret på fire forskellige lokationer i Danmark, og denne specifikke rolle, baseret i København, er ansvarlig for to teams, som supporterer henholdsvis internationale virksomheder samt større ejendomsvirksomheder. Din primære arbejdsplads er på vores kontor i København med fleksibilitet i forhold til hjemmearbejde.

Vi arbejder målrettet ind imod Danske Banks strategi, Forward '28, hvor vi stræber vi efter at forbedre kundeoplevelsen kontinuerligt og tilpasse vores arbejdsmetoder til fremtidens krav.

Din rolle som leder
Du vil spille en central rolle i at udvikle dit team som helhed og de individuelle kollegaer. For at trives i denne rolle er det en fordel at have:

Gode kommunikationsevner og evnen til at formidle klart og motiverende på både dansk og engelsk. Erfaring og lyst til at arbejde med forandringsledelse, som sætter dig i stand til at drive forandringer og engagere både team og stakeholders i processen. Effektive problemløsningsfærdigheder til at tackle komplekse udfordringer på både operationelt og strategisk niveau. Interesse i ledelse og en passion for at udvikle andre samt evnen til at opbygge en stærk teamånd. En baggrund inden for finansielle ydelser, fortrinsvis inden for corporate banking.

Hvad vi tilbyder

En inkluderende arbejdskultur, hvor der er plads til diversitet og personlig udvikling. Muligheden for at præge og udvikle dit team gennem dit personlige lederskab. Kvalificeret sparring og støtte fra ledelseskollegaer i hele Nordic Customer Care og Business Customers samt en bred kontaktflade på tværs af organisationen. Et dynamisk arbejdsmiljø med høj energi, godt humør og dedikation til den ekstra indsats for at sikre positive kundeoplevelser.

Ansøgning

Ønsker du yderligere information, er du velkommen til at kontakte Mai Skjold Jensen, Head of Customer Care DK, på tlf. 51 62 42 23 eller Nicole Lynn van der Doe, Head of Nordic Customer Care, på tlf. 29 27 93 79.

Vi opfordrer interesserede kandidater til at sende deres ansøgning hurtigst muligt, da vi afholder løbende samtaler.

Vi ser frem til at byde dig velkommen i teamet



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