Customer Experience Advocate

4 weeks ago


Copenhagen, Copenhagen, Denmark Central Parking Full time

Are you an experienced Support Specialist looking for a new challenge? If so, we have an exciting opportunity for you to optimize processes and ensure top-tier customer experiences at Central Parking.

About the Role

As a Sales Support Specialist, you will play a key role in creating conditions for our sales function to perform at its best. This role offers a great opportunity to contribute directly to enhancing customer satisfaction and operational efficiency.

You will contribute and make an impact through:

  • Providing continuous support to the local sales team for success in daily operations by optimizing ways of working.
  • Developing and engaging in current partnerships to ensure the best active user customer experience, such as leasing.
  • Actively working with the onboarding of customers, customer loyalty, and winback.
  • Providing continuous feedback and ideas for development of our billing capabilities to support the B2B function as a whole.
  • Helping bring the user experience to the next level from a sales operations point of view by working closely with the B2B team.
  • Collaborating closely with local customer care and sales teams to ensure effective strategy implementation and best practice sharing.
Your Background

We are looking for a candidate with the following skills and qualifications:

  • Strong communication skills in both written and spoken English.
  • A willingness to understand support operations from a business perspective.
  • Knowledgeable in sales processes, pipeline management, and sales tools.
  • Flexible and adaptable, comfortable with ambiguity and diverse cultures.
  • Goal-oriented with an innovative mindset.
  • An agile learner committed to continuous improvement.
  • Experienced in building relationships and managing stakeholders collaboratively.
  • An effective communicator focused on engagement and achieving results.
  • An analytical thinker who uses data to drive sales strategies.
About Us

Central Parking is a dynamic company with offices in Oslo and Copenhagen. We offer a competitive salary and benefits package.

The estimated salary for this role is around 85,000-110,000 NOK per year, depending on location and experience.



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