Global Training Administrator

3 months ago

Bagsværd, Denmark Novo Nordisk Full time

The position

In this position as Global Training Administrator, you mainly act as first line support for internal customers seeking advice on topics related to training administration. We want to excel in providing our customers with a simple and easy setup in how to handle their training administration. Timely and accurate responses are therefore the key in this role. Your main tasks will include: Support an increasingly agile workforce in minimizing time spend on maintaining training content across Novo Nordisk Anchor key knowledge in supported processes and share learnings with relevant stakeholders across the organization Participate in building and implementing a new service management solution Be curious and ready to identify optimization and standardization opportunities in our support setup for the benefit of our stakeholders Seek inspiration from new technology solutions to deliver the best possible service experience for customers You will be part of a cross-functional team and work closely with internal customers, your team members as well as our colleagues in Bangalore, India. Qualifications We are seeking candidates who have a natural talent for customer support and an interest and understanding of the training administration process including the flow for training and document management. Additionally, the ideal candidate: has experience from other administrative roles within training administration, and has 2+ years of experience working in an international environment preferably within the pharmaceutical industry has experience from implementation or operation of a service management system, e.g. ServiceNow is preferably familiar with GMP requirements, ideally for the training process has flair for and a natural interest in IT systems (we use LMS system) is fluent in English and Danish, both spoken and written As a person you possess a user-centric mindset and are a valuable team player, known for your high energy and collaborative can-do attitude. You have a strong drive to succeed, and you are not afraid to ask questions or challenge the status quo when necessary. To excel in this position, you must be adaptable and energized by working in a fast-paced environment with multiple tasks and topics simultaneously. You should also be highly organized, detail-oriented, and data-driven. About the department You will join the business area Training & Capability Building which is a part of Global People and Organisation. You will become part of a department which is overall responsible for delivering standardized and automated training administration across Novo Nordisk. We are looking for a new colleague to the team to meet the increased need for a more globalised, standardized and automated training administration in Novo Nordisk. In this journey you will, together with your colleagues, play an important part in ensuring that our processes and tools are in compliance with the requirements and providing our customers with a simple and easy setup in how to handle their training administration. You will experience that we strive for operational excellence and set ambitious targets. You will be part of an environment where everybody helps each other in order to succeed, grow and develop. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

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