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Senior Change

3 months ago

Copenhagen, Denmark Lundbeck Full time

Senior Global Change Management and Communication Manager, Global Customer Experience

Are you well-versed in leading strategic change and communication efforts across teams and organizations?

Join us With this role you have the unique opportunity to play a crucial part of the exciting evolution in our Global Customer Experience department (GCX) at our HQ in Copenhagen.

Your new role

Your main mission is to steer our change management and communication activities, being in charge of the application and oversight of our change management and internal communication strategies, while supporting the evolution of our organization.

You will work closely with senior leaders and various partners throughout the headquarter and affiliate locations, aiming to uncover engaging narratives and resources that enhance the key messaging and facilitates the advancement of Lundbeck’s approach to customer engagement.

You will report to the Head of Customer Engagement and integrate into a vibrant Customer Engagement Experience Department, focusing on teamwork with global colleagues to improve our customer experiences and aid Affiliates in making a market impact.

In this role you will:

Construct and carry out internal change & communication strategies and tactics aimed at bolstering organization-wide awareness, facilitating employee understanding and motivation for change. Develop and train change ambassadors within the senior leadership and equip them with impactful change management frameworks. Support HQ and Affiliates with communication materials and tools kits to support and cascade communication. Create written, visual, and multimedia content that effectively communicates key information ensuring alignment and consistent use of messaging, voice, and visual identity across all communication channels. Engage with key stakeholders to understand the target audience's preferences, needs, and behaviors and use these insights to tailor impactful communication efforts. Monitor the effectiveness of communication strategies and use data to make informed adjustments as needed. Work closely with cross-functional teams, including senior leadership in HQ and affiliates, marketing, public relations, corporate communication and other functions as requiredleadership, to align communication efforts with broader organizational goals. Actively promote best practice sharing in meetings and/or designated forums, leveraging on synergies, experiences, and learnings in affiliates to accelerate and foster understanding and adoption of new ways of working.

What you bring to the team

You have experience in a comparable position within the Pharmaceutical or Medical Technology sector and possess over eight years of experience in directing communication and change management projects, collaborating with high-level executives.

In addition, you have:

English fluency Bachelor's degree or equivalent, preferably in communications, Public Relations, or a related field. 8+ years of experience in communication roles or similar in the pharmaceutical/biotech or medical device industry. Other marketing, operational, commercial and/or global experience. Comprehensive written and verbal communication skills. Proficiency in crafting messages for different platforms and audiences. Ability to convey complex information in a clear and concise manner and a commitment to maintaining brand consistency. Knowledge of internal communication tools, platforms, and a proficiency in using various multimedia tools for content creation. Analytical skills to assess the impact of communication efforts and strategic thinking to align communication with organizational goals. An ability to resonate with and understand people across the organizational hierarchy, include thos in senior management positions.

The position is based in Valby, Denmark.

Our promise to you  

Lundbeck offers an inspiring workplace, passionate colleagues and a culture characterized as collaborative – a must to successfully bring our treatments through research and development all the way to commercialization and the people who need them. We offer a mix of exciting tasks and numerous development opportunities that are balanced with initiatives focused on your well-being.

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you

Upload your CV and include a few lines about your motivation for applying. No separate cover letter is needed. We ask you not to include a photo or personal information that does not relate to your professional experience.

If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Global Customer Engagement Excellence. Applications must be received by 19th of July.

We need every brain in the game – and that includes all brains and the different perspectives we bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at .

#EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.